If you can no longer attend the event, you can, Log in to your StubHub account and click or tap Profile then. Its as simple as going down to your local Magistrate Justice and filing a simple one paragraph claim - I bought these tickets, the event was canceled, I cant get a refund. Exhibit A, StubHub Article, Notice of Dispute, Exhibit B, StubHub Article, Consumer Demand for Arbitration, https://www.stubhub.com/legal/?section=ua, Exhibit C, StubHub Article, Request for StubHub to Pay Fees, https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_3.pdf, International Society of Primerus Law Firms. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . You can read more about how this works at https://techboomers.com/how-to-support-techboomers. McMillan says StubHub denied him a refund, saying the March 20 game was only postponed, not canceled. Reply from StubHub UK. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Lets pick a winner in every mens college basketball conference tournament. "@sukhindersingh, that's not going to go over very well.https://t.co/GeNuH5WD4l pic.twitter.com/zHYY2Tp6Fg. Amid the coronavirus pandemic, StubHub changed its refund policy. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. A StubHub official said Wednesday the company doesn't discuss active litigation. Please enter valid email address to continue. Instead of full refunds for canceled events, they changed it to a COUPON worth 20% more than the value of the ticket. Instead, theyre offering customers 120% credit for the canceled purchases, according to a letter from the companys president. In a statement to the site, StubHub indicated it made the difficult but responsible decision to furlough a portion of our employee base. The site reports the number of employees to be 67 percent of the companys workforce, leaving approximately 150 workers out of about 450 to handle operations until at least June.. Jackson, MS 39216 Further, the case alleges that while StubHub has refused to remit cash refunds to customers, the company has also failed to pass along any "savings" it may have pulled in onto ticket sellers, who according to the lawsuit "have in many or all instances been backbilled for the canceled events." StubHub finally addressed the formal . [8] See Paragraph 22, Section B, titled Arbitration Procedures, regarding the requirement that you must submit a Notice of Dispute form before filing a refund arbitration claim. Canceled Event Info Mar 28 Tue 8:00pm Ibeyi Cat's Cradle - Carrboro, NC See Tickets Apr 15 Sat 8:00pm Los Temerarios Usa Tour Greensboro Coliseum Complex - Greensboro, NC See Tickets Apr 22 Sat 7:30pm North Carolina Theatre Presents The Color Purple Martin Marietta Center for the Performing Arts (fka Duke Energy) - Raleigh, NC See Tickets In these cases, theres nothing people can do but wait, until things get back to normal and events resume. The settlement will also end a multi-state investigation into StubHub's alleged refusal to provide customers with refunds for cancelled events, reports Law360. McMillan has had a StubHub account since 2017. Most venues, ticket platforms, and resellers are offering full refunds (ticket fees included) when an event gets canceled. All Rights Reserved. Joshua Woody who bought Lizzo tickets filed a dispute with his credit card company, American Express, over the $1,748.70 he says he was owed, and it found in his favor. Suite 204 Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. We use cookies and other tracking technologies to improve your browsing experience on our site, show personalized content and targeted ads, analyze site traffic, and understand where our audiences come from. If you push back and a company still refuses to give your money back, you might have to take legal action, like filing a claim in small claims court. Customers complained to the press and filed lawsuits. That customer may need to try and exchange those tickets, or attend the rescheduled date. More Local News to Love Start today for 50% off Expires 3/6/23, StubHub says it can no longer afford that business practice, the company furloughed 67 percent of its workforce last week, Stay up to date on all of MLives coronavirus coverage, Wash your hands often with soap and warm water, Clean and disinfect frequently touched objects and surfaces. Christian & Small LLP represents a diverse clientele throughout Alabama, the Southeast, and the nation with clients ranging from individuals and closely-held businesses to Fortune 500 corporations. Just 21 days ago, online ticket exchange and resale company StubHub sent a reassuring email to their customers. These include national distributors like StubHub and Ticketmaster, as well as local organizations, including the Annenberg Center for the Performing Arts and the Penn Museum. StubHubs FanProtect promise boasts that every order is 100% guaranteed because 99% guaranteed just sounds sketchy.[11] If you think that is a broken promise because receiving future credit for an event that may never happen just sounds sketchy too, file a refund arbitration claim to get your money back. How do I get a refund from StubHub? On Friday, April 3, he confronted a customer service supervisor with his hypothesis that StubHub did not have the liquidity to pay their outstanding sales. Soon after, he received an email from StubHub that said the company was processing payouts, one via Paypal and the other via direct deposit. If you want to receive local news alerts, please download our WPXI News App. That guarantee is a promise you'll get your money back. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. Only 120% coupon? Viagogo, a tickets marketplace, bought StubHub in February 2020. But StubHub was the one that caused the grief," Farley told CBS2's Natalie Duddridge on Thursday. If the event for which you bought ticket (s) was cancelled, as indicated on your Notification, you are entitled to a refund of the paid value subject to the exclusions as set forth herein, unless the Event Organizer is offering a Credit (as defined below), and you want to accept that Credit. Receive a coupon for 120 percent of your original purchase*. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. President Donald Trump says he spoke with several families including Antwon Rose's President Donald Trump says he spoke with several families including Antwon Rose's. We certainly hope they do. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . Refund Policies for Ticketmaster, StubHub, Telecharge, TickPick. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. If sellers had events canceled, StubHub would. With offices in Birmingham, metro-Jackson, Mississippi, and the Alabama Gulf Coast, Christian & Small focuses on the areas of litigation and business, is a member of the International Society of Primerus Law Firms, and is the only Alabama-based member firm in the Leadership Council on Legal Diversity. pic.twitter.com/onFRrGVh6S. FORTUNE is a trademark of Fortune Media IP Limited, registered in the U.S. and other countries. Ticketmaster and its owner, Live Nation, whose pandemic ticketing policies were also subject to complaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Farley said refunds should be a piece of cake. Receive a full refund of your purchase, 2. A Wisconsin man has sued the giant online ticket reseller StubHub for reneging on its money-back guarantee for events now canceled because of the coronavirus pandemic. Buyers of NFL tickets agree to the NFLs supplemental health and safety terms and all team-specific terms available therein. Pursuant to StubHubs user agreement,[8] youre required to complete a Notice of Dispute form and submit it to StubHub by certified mail at the following address before you can file a refund arbitration claim: StubHub Inc. If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. There is no place on the website that says you have a time limit, but you do. Explain your scenario, and provide any applicable evidence. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. Unless you want a refund)." SBNation.com. Those will be paid out by the end of May. Our FanProtect Guarantee protects sellers, too: We guarantee you on-time payment for the tickets you sell, according to our terms. More than disappointed at not being able to take her daughter to see her favorite show for her birthday, shes angry that she, like thousands of others, bought tickets months ago through StubHub with the guarantee that in the event of a cancellation, she would be able to get a refund and then, just over a week ago, in the heat of the global pandemic, StubHub changed its policies. Are there rules to follow when attending an event? If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Simply go to your. For just $5/month, you can help sustain Marketplace so we can keep reporting on the things that matter to you. "It was no problem canceling flights. Open the SeatGeek app. Stubhub does not have the money for refunds and recently admitted so in court. You can also follow WPXI on Facebook and Twitter. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Prefer a cash refund instead? Just remember you may not be given a new ticket or wristband for certain events if the ticket does not scan. Suite 1800 Financial Center Its no longer giving refunds, just coupons. But another major sticking point in all of this is event postponements, an entirely separate category of cases. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. StubHub, however, won't offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceled only credits. StubHub will require you to send in the incorrect tickets and it will be at their discretion whether they issue you a full refund or offer you StubHub credit for future events. Were committed to guiding you towards the resources you need to answer questions about your event. StubHub said theyd refund canceled tickets, but now theyre taking that back, The Clippers Russell Westbrook experiment is off to a terrible start. Russell Westbrook is being left wide open on offense, and hes still hurting the Clippers. Refunds will reflect within 5-7 business days and any Gametime credit used towards the purchase will be available immediately. Sucker punch in OVC tournament leads to 3 ejections. Ja Morants allegations of aggression off the court, explained. ", According to the suit, StubHub found itself in the current jam because it pays for tickets before events occur, "exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers.". Please also read our Privacy Notice and Terms of Use, which became effective December 20, 2019. A buyer that had Opening Day tickets is stuck waiting to see what Major League Baseball is going to do with the 2020 season. 63 reviews of StubHub "Sellers can cancel the tickets you bought to an event and re-sell them if you do not accept the transferred the tickets right away. From Cassidys interview with Axios: In addition to our buyers, we also have a million sellers on our platform, all of whom are trying to figure out how theyre going to get recouped from the original seller the venue, the team, the artist and the timing delays are going to be significant., In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. This Rewards Cash is ready to be used right now through the Vivid . 07-26-2021 09:10 PM 0 Reply Alastor Backup Singer Re: Event cancelled - Seller refunds? Community Rules apply to all content you upload or otherwise submit to this site. Unfortunately, as our complaint alleges, StubHub is breaching its . NO MORE REFUNDS. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. Woody heard from StubHub twice after spending $1,748.70 to purchase eight tickets to the event: Once, on March 7, to preemptively explain that if an event were to be canceled, he would have the option to receive a refund or a coupon, and again on March 14, to say the concert was canceled, and once again he had the option for a refund or a coupon. One broker in Los Angeles who requested anonymity for fear of retaliation from the company said Stubhub owed him more than $40,000. If a team, venue, or event organizer invalidates a ticket to implement social distancing requirements, well treat the order as canceled. But people want their cash back now. Dial 833-228-5143. In an interview, StubHub customer experience vice president Daron Fowlks declined to comment on litigation but said that customers who bought tickets to events in the U.S. or Canada on or before March 25, 2020, and were issued credits for cancellations, will now get refunds. We will process the refund to your original payment method within 5 days. 505 North 20th Street Stephanie Moyles in North Carolina also got her money back by disputing the transaction through PayPal, but only after spending hours more on the phone with StubHub explaining they had already emailed her to say they were processing her refund. The suit accuses StubHub of breach of contract, conversion, negligent misrepresentation and violations of various California consumer protection laws. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Concerts, Sporting Events Canceled Due To Pandemic August 20, 2020 / 6:06 PM / CBS New York NEW YORK (CBSNewYork) --. "It's really bad customer relations, I think, to kick people off for disputes like this," said Ted Rossman of BankRate. StubHub is here for you. Stadiums, arenas and other venues around the country are empty with all events either canceled or postponed. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. A brutal sucker punch in the OVC tournament stopped the game in its tracks. All rights reserved. Missouri Valley Tournament 2023: Bracket, schedule, scores, teams, and more. They're trying to claw that back. StubHub updated their policy today. Indiana asserted StubHub violated the Indiana Deceptive Consumer Sales Act, Indiana Code 24-5-0.5-1 et seq. ATTORNEY GENERAL HERRING HOLDS STUBHUB ACCOUNTABLE OVER FAILURE TO PROVIDE REFUNDS FOR CANCELLED EVENTS ~ StubHub, Inc. has agreed to honor its refund policies and is paying refunds to consumers whose events were cancelled as a result of the COVID-19 pandemic; more than 8,300 Virginia consumers were affected by StubHub's actions ~ See Paragraph 22, Section C, titled Costs of Arbitration, in the user agreement. The organizers stuck to their no . Stated performance for THIS DATE, THIS EVENT, is canceled. Based on the scenario, StubHub may provide you with one of the following: If StubHub decides to reimburse you, they will usually send you an email with instructions on how to claim your refund. If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. If your event is canceled and not rescheduled, SeatGeek, in its sole discretion, will provide you with a full refund of the purchase price or, subject to applicable state laws, issue you a credit for use on a future purchase. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. Fax: 251.432.1700, Business Services and Commercial Litigation, Author: Bradley R. Hightower For a buyers and sellers, theres the waiting game on whether an event is canceled or just postponed. With the economy suffering due to COVID-19, customers want their money back, from all sides. Fax: 205.328.7234, 603 Duling Avenue 2023 Advance Local Media LLC. ContactBruce Vielmetti at (414) 224-2187or bvielmetti@jrn.com. Powered and implemented by Interactive Data Managed Solutions. Log in to your StubHub account and click or tap Profile then Orders to view your event status. 2023 Cox Media Group. And a seller isnt getting a refund from a sports team or venue of an event until something is actually canceled. The firm does it on contingency, so you dont pay a fee. Fax: 601.707.7913, 1 Timber Way This station is part of Cox Media Group Television. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. You don't throw him out of the restaurant," Rossman said. Thats when Woody, Moyles, Kreifels and many others learned that the refunds werent coming. No problem. Customers can choose to keep their credits if they like. Otherwise you will receive a voucher for 120% of your purchase price. This may include details from your tickets (so be sure to keep them), or information from the event venue. Matt McMillan filed the lawsuitin federal court in Madison and seeks to have it declared a class action on behalf of the tens of thousands of StubHub customers no longer getting refunds to some 23,000 canceled games, concerts and other events. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now, the company said in a statement. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. Tel: 251.432.1600 Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. But, unfortunately, most are canceled for now due to the coronavirus. Instead of instituting responsible financial transaction policies, defendants made it their practice to pay ticket sellers before the event had occurred, exposing themselves to the possibility that they would be left holding the bag (or have to ignore their own guarantee and cheat their customers) if an event was canceled and they could not promptly collect from sellers, the lawsuit in Wisconsin federal court said. But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. But with thousands of events wiped out, StubHub says it can no longer afford that business practice, and instead will offer a 120 percent site credit once an event has been officially canceled. But these are unprecedented times.. Tickets bought through resale sites: For events that are canceled, StubHub, VividSeats and similar sites are giving out refunds just like Ticketmaster. Required fields are marked *. Michigans State Emergency Operations Center is coordinating state-government resources and the response to the coronavirus spread. He immediately requested a refund. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Daphne, AL 36527 As pointed out by @don_shano, this is not only absurd (fans deserve their $ back), its unethical and likely illegal. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. StubHubs return policy is called the FanProtect Guarantee. StubHub and several more of these. Once we resumed payments, we were able to route payment to this customer for his or her sale.. Kimmel says its not as hard as you might think. | NY Call 1-(888)-364-3065 |NYC Health Dept. "If you want a refund don't accept no for an answer, because if you're entitled to one under the original agreement, you should get one," Kimmel said. StubHub has made an exception in one case: If the buyers billing address or event is in one of 14 states with consumer laws around refund, the customer still can get a refund. [3], What you may not know, however, is that StubHubs user agreement[4] contains a provision that lets you file a refund arbitration claim against StubHub and requires StubHub to pay all of your (and their) arbitration costs. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. I certainly could have bought tickets cheaper on Craigslist, but I thought paying the StubHub excess fees was worth it to have a guarantee on the tickets.. The credit is valid for a year (365 days), and you can use it for any live event on our site in the same currency. Postponed events may not be eligible for refunds. In the past, cancellation prompted a full refund from the online ticket broker. AZ, CO, CT, IL, IN, IA, KS, LA, (select parishes), MD, MI, NH, NJ, NY, OH, OR, PA, TN, VA, WV, WY, CA-ONT only.Eligibility restrictions apply. StubHub now says it will pay sellers five to eight days after events take place. Thats everything that we can tell you about StubHubs returns and refunds policy! At regular volume, we can afford to take that risk. What To Do If Someone Isn't Social Distancing Or Wearing A Mask? Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. August 20, 2020 / 6:06 PM February 16, 2021 March 13, 2020 by Brett Goldberg. Its been well-reported in the media[2] and is the subject of a class-action lawsuit. We will process the refund to your original payment method within 5 days. You might noticed something is missing. Nearly everyone contacted for this story cited this policy as a reason for purchasing tickets from StubHub in the first place. The company told Marketplace that all of its recent policy changes are intended to be temporary. STUBHUB APP FEATURES: FIND THE BEST EVENTS Search for events by category, your interests, or . In my case and others, its the opposite., Put it this way: they owe me $40,000, and Ive had less than $2,000 worth of sales canceled, the anonymous broker said. Its a material term of the agreement, Kimmel explained. StubHub, however, wont offer refunds to anyone who bought a ticket after March 25 of last year if an event is canceledonly credits. It depends on where they got those tickets. Wheres that guaranteed refund? Overall, the website has very good customer service & refund policy. 199 Fremont Street, 4th Floor StubHub will offer refunds for canceled events but not postponed events. [2] "StubHub said they'd refund canceled tickets, but now they're taking that back (StubHub is here for you. No representation is made that the quality of legal services to be performed is greater than the quality of legal services performed by other lawyers. And new figures show more than half of ticket holders still haven't gotten their money back. StubHub, an event ticket re-seller, told him the company couldn't issue a refund, only a credit towards a future event. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. StubHub, for example, typically provides a credit of 120% of the total amount paid for tickets when an event is canceled (though the company recently . If these are not available, you will likely get a full refund. ICE Limitations. All Rights Reserved. In normal times, we would take the risk of giving refunds to buyers before recouping the same refund from the seller. Then theres the question of the legality of the move, beyond any ethical shortcomings. SAN FRANCISCO, Calif. (CBS) - The ticket resale company StubHub is now offering customers cash refunds for tickets to events that were canceled during the pandemic.