Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. I have disabled the bt fon and bt wifi to reduce my home network clutter. Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. So some transparency is needed so customers like myself know that this is a commonissue. This topic has been closed for further comments. Ive had the cant find Sonosproblem for a couple of weeks. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Click a dropdown for your model of Hub. 01-10-2020 The BBC is not responsible for the content of external sites. - edited If you have changed it and now forgotten it, you can use the password override feature to set up a new password without losing all your personal Hub settings and configuration. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. Pretty obviously really if I look at an old BT modem. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Using the BT Hub Manager A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. 2.4GHz runs at least 30 Mbps, are you streaming five 4k UHD streams at the same time or something? I viewed pages 9100 through to 9150. better. So first step is to go to a PC or a mobile device that has a web browser that's usable. You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Yes its not ideal. BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. On your device search for your network and enter your password exactly as shown. This brings up a hidden page. The default IP address is 192.168.1.254 but you can change that here. Plug the microfilter into the socket. However, some older devices are incapable of operating on both. - edited 11:58 AM. The router is now displaying hidden ssid. Can Nigeria's election result be overturned? The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. BT Business Hubs: Help and guides for your model. The latter option's great, as you can have the light on to check the status of the router during the day, but turn the light off at night when it would be more annoying. To turn the lights off go to Home, Hub light control. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Plug the microfilter into the socket. Frame Size: 17 inch,19 inch or customer size. Check the box next to Auto Firewall Open. Make sure you keep your hub on all the time. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range. on Its only when you connect direct to the Hub. How can I turn it on and off? The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Can anyone confirm it works? Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM This topic has been marked solved and closed to new posts due to inactivity. I have now switched the 5GHz option off,which immediately sorted the problem. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. Connecting your computer to your broadband. Model: RBK53|Orbi AC3000 Tri-band WiFi System, Insight Service: Content Filtering. BT's done a great job on this router. BT added that an update for all users would be available by the end of May. Improve your network security Webinar 3/17 11AM PST, Orbi Wi-Fi 5 (AC) and Orbi with Voice Mesh, https://kb.netgear.com/30186/What-is-Double-NAT, https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT, https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point, https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop. Hi, can anyone share their experience of switching their RBK53 system from AP mode to Router mode? Your BT Business Hub should now be in bridge mode. I shouldnt have to have 5Ghz permanently switched off. To be honest the whole process of connecting 9 speakers was far easier through the boost than when I used to set up directly through the router so long term itsmade the Sonos adding speakersprocess better. 9h23. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. Just log in to http://www.bt.com/mybt and go to the "My Extras" section, where you'll find all the features and services that you would have seen through Smart Setup. 01-10-2020 If there is a hint then a custom password has been setup. Scan the QR code to enter your hubs details automatically. BT will be rolling out an update to all devices later this month. 30-09-2020 Links to user manuals and other documents for BT Hubs for broadband. 8:37 AM. 01-10-2020 You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. I dont know how crap the BT router is feature-wise (I could take a guess), but can you make a separate SSID for 5GHz and put your Apple TV on that, while leaving your Sonos gear and phone on the existing 2.4GHz SSID? The unit has a minimalist two-tone black front, with the only obvious design features being a BT logo and. If it doesn't accept the admin password, click on Hint. Connect the cable to the hub's power port, plug it into the wall and switch it on. Assuming it will work on the business hub though as it's a visible option. . You can view and make changes to your Hub's IP and DHCP settings (if you need to revert to the default settings, there's a Reset to default button on the top right of the page). If you haven't done a factory reset, it may be that you didn't fully complete Smart Setup when you connected your device. At conservative gathering, Trump is still the favourite. Wait a few moments for it to connect. Can you seamlessly switch back and forth between the two modes? On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. All rights reserved. Read about our approach to external linking. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! After upgrading to BTs Fibre 900 the download speeds are so erratic I'm considering taking the BT Smart hub 2 out of the equation and using the Orbi as it probably should be to see if it helps. Expert Reviews is a registered trade mark. (Not Business variant). Thanks. BT did originally try playing it down until the customer service advisor tried her system while on the phone and got the same error. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. This will open the Wireless Settings page. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode. - edited Ill ask my man at BT. So I decided to direct message them on Twitter. You should see a box similar to the one shown below. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). I found only devices that left the house i.e my iPhone and my wifes iPhonehad the issue. Web admin interface of the BT Smart Hub 2 router. This is so you can learn about some of the most important features of your BT Broadband package. Look for the tab on the back of your hub. Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. Users . https://btbusiness.custhelp.com/app/categories/guide/a_id/43965/view/42397/c/5404/. - edited Set up BT Smart Hub 2 Set up Order and delivery Connect devices Top tips Select your connection One port Two port Modem (ONT) Unsure which connection you have? You'll find it on the back of the Hub if you haven't updated it. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Also, it took a number of days for me to find this thread of communication online. Check that you're connected to your Hub's network. Were sorry for any inconvenience caused.. I have a new hub. My router is getting blocked despite following all the advice above and anything I could find online. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. MacBook then doesn't work. Simply connect a 3rd party router to any LAN port on the hub. Everything now works, so again it confirm the issue is with BT. Most of the affected users have iPhones running iOS version 14.4.2, but we have seen other types of controller, such as Android devices,affected by this issue as well. To view the router settings, go to http://192.168.1.254. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. There are simple ways you can boost performance and get the best from your broadband. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. Select Add Additional Network from the drop-down menu. Just plug 3rd party router into the wall mounted Openreach fibre modem. 9:48 PM. This would be a double NAT (two router) condition which isn't recommended. If you turn it off, we might think there is something wrong with the line. This means your Hub hasn't yet registered your device as completed. Smart Setup is BT's online set-up wizard. Navigating ones way through these conflicting accounts is not easy. Therefore, we can consider this issue closed. Can anyone shed any light on this? You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. 8:32 AM Switching Smart Setup on and off on the BT Smart Hub 2 The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. - edited Trouble connecting? It should appear as soon as you connect to the Hub and open a browser. What is the difference between WiFi 6E and WiFi 6? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. Almost instance response. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. 2023 BBC. However, I agree with some of the comments. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. How do you turn off wifi? Were aware thata very small number of customers are experiencing anissue with their BT Smart Hub 2 connecting with multiple streaming devices on their Wi-Fi network. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". If your BT broadband home network is playing up, you're not alone. Copyright Expert Reviews Holdings Ltd 2023. Whether it's your phone, tablet or console, find out how to connect to your newwi-fi network. This isnt a viable long term solution though for me. "We're sorry for any inconvenience caused," added the spokesman. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 This should explain it. The lights on your hub will change to green or flashing orange as it is setting up. Works fine. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. No idea how 2.4GHz can be too slow for any video streaming. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. Then, for your static IP block, enter your router's address and subnet mask. 01-10-2020 If previous posts are correct it probably works on the Business version and not on the Residenial ones. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. This will take to a status screen. Just turn off the wifi on the smart-hub and plug the master unit of the Mesh into a LAN Ethernet port on it. I'm speculating, if the DSL port is known to work on the FTTP model in regular router mode, I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. I saw the post about the public/private. Thanks. From the Hub Manager go to Advanced settings then My Network then IPv4 configuration. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Links to user manuals and other documents for BT Hubs for broadband. Find out which main phone socket you have Find out about your Openreach modem BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. >. 11-05-2020 The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. Great. You will need to change the settings on your other Router to use connection type PPPoA for ADSL connections and PPPoE for fibre connections. The steps are as follows: Step 1 Changing DNS Settings First make sure you are either connected via ethernet cable or WiFI to your BT Smart Hub. Need support for other hubs and routers? Make sure you've completed every step of Smart Setup. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. The remaining functionality of the hub (routing, and wifi) is not used. At the bottom is a setting for Bridging. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Steps taken from a post on the BT Community. It means I have a redundantSonos Move which is incredibly frustrating. Save the file. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. I have disabled the bt fon and bt wifi to reduce my home network clutter. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. . Make sure it is fully pushed in - you'll hear a click. 2) ClickWireless. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. I would still prefer to just hook my superior router . It can also be used as a VOIP phone through BT Broadband Talk. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. The setting is on a page hidden on the home version. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. No problem. Accessing the Hub Manager using a Hub 3 or Hub 5. If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. 01-10-2020 Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 The router is now displaying hidden ssid. Change the Hub Gateway IP address to 192.168.2.1 It should appear as soon as you connect to the Hub and open a browser. Navigate Advanced Settings > Log in > Broadband > Internet. Furthermore, the BT Smart hub 2 supports 802.11 b/g/n/ac 33 MIMO on 2.4 GHz, and 802.11 a/n/ac 44 MIMO on 5GHz. BT is offering firmware updates to those affected. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. Ive got a man from BT ringing me during the week so I will report back what happens. This WAN socket can be used with either a FTTP interface or a FTTC modem. Fix problems or report a fault with our troubleshooter. 11:46 AM We hope you'll join the conversation by posting to an open topic or starting a new one. When the lights have stayed solid blue for two minutes, your hub is ready to go. So I come back to my original question, having found this internal switch then how do you use it on a FTTC Smarthub 6 without access to the WAN? 10:43 AM. Although a free Sonos Boost sounds like a great thing. Numerous complaints have appeared on the company's community forums over the last few months. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). BT have advised me this a fix should be out this week. 30-09-2020 Well update this post with any further newsas and when we receive it. ensure Sonos all working correctly via boost with 5ghz still turned off. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page.