If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. Make sure you keep proof of postage! Once our checks are complete well refund your credit/debit card. 3. I have received a faulty or an incorrect item, would there be a charge to return? Youll need to write to us with notice of your cancellation just fill out boohooMAN is a global online fashion retailer offering thousands of menswear styles so you can stay ahead of the trends. How long does it take to process my return? By subscribing, you agree to receive marketing communications from boohoo by email. get the item of your choice. 1. We've gone paperless! 3. Returns are FREE for premier customers. For International returns you will need to pay for your return, you can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. You can unsubscribe at any point. All rights reserved. Please turn it on so that you experience this sites full capabilities. Items must be returned within 28 days of receipt. If your items dont make it back to us, youll need to open a dispute with the carrier. FAST, TRACKABLE & COST EFFECTIVE using the returns portal. For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Keep your certificate of postage safe as you will need this as your proof of return. Hear about exclusive offers, get early access to collabs & quicker checkout. Please turn it on so that you experience this sites full capabilities. Your browser's Javascript functionality is turned off. No packaging, no problem! Don't worry, if this does happen we will contact you first. Shorts, Please dont use any faulty items after finding the fault, or we may not be able to provide a refund. Our percentage off promotions, discounts, or sale markdowns are customarily based on our own opinion of the value of this product, which is not intended to reflect a former price at which this product has sold in the recent past. 4. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If your items dont make it back to us, youll need to open a dispute with the carrier. returning. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your *Extra 10% discount sent via email to new subscribers only. Repack your items (These need to be unworn/unwashed/unused and with original tags). You can do this by filling out the form on our Customer Service Hub Select your preferred return option (Print returns label at home or in store options). OUR RETURNS POLICY If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. This two week period starts from the day after you receive your order (or from the day after you receive the last Repack your items. You will need your order number and email/last 4 digits of your phone number. Any orders placed from 16th Dec 22 onwards are eligible for 28 days only. A returns charge of 2.50 per parcel will be deducted from your refund amount. UK For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. Returns via the portal are fully tracked. Your refund will be processed once we've received your unwanted items. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You will need your order number and email/last 4 digits of your phone number. Jeans, For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. The funds should appear on your bank statement within 3-5 working days (how long If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. item of your order). Product name and codes of the items you returned. Youll find these alternative methods You will be charged per parcel you return, if multiple returns are made on the same order, additional fees will apply. It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. Please note, for USA customers, there will be a charge for returning the item to us of $6 (as may be updated or removed by us from time to time). With just one click you can reduce the energy used by this website. Om van de volgende voordelen te genieten. Or simply return your items to the following address within 45 days from the date you received your parcel. On receiving your return the next step is for us to check the item(s). If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. With just one click you can reduce the energy used by this website. #betheMAN. With hundreds of styles landing each week and regular trend updates you can be sure to get the latest. weareMAN. If you contact us via the 'Contact Us' form please have an image of the faulty item ready for when you receive a reply as you wont be able to attach the image on the form just yet. For all other International customers, please return unsuitable items within 28 days of the date you receive the parcel. Baggy Jeans, I . You dont need to remember to keep your proof of postage its all digital! Just follow the steps below: If you have any questions about extending your invoice, please contact Afterpay. All rights reserved. Graphic Tees. We've gone paperless! Please note, we cannot offer refunds on cosmetics and pierced jewellery or on swimwear and lingerie if the hygiene seal is not in place or has been broken. blocking them. Log onto our portal here. Returns are FREE for premier customers. For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. Returns via the portal are fully tracked. Your return arrives back at boohooMAN! 1, 2, 3! Hear about exclusive offers, get early access to collabs & quicker checkout. How long does it take to process my return? Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. 3 Select your preferred return option Print returns label at home or in store options. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund. A typical refund will take up to 14 days + your banks handling time. If you decide to keep one of the items, you need to pay for delivery. For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery . You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Your return arrives back at boohooMAN! Select your preferred return option (Print returns label at home or in store options). Unfortunately we don't offer an exchange facility. You don't need to remember to keep your proof of postage - it's all digital! You can return your item to us for a refund, and then place a new order to get the item of your choice. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. You'll no longer receive a shipping note in your parcel. Print off your returns label and attached it to your parcel. We'll refund your delivery charge if you return all of the items from the order and cancel your contract with us within 14 days for any countries within the EEA. Pierced jewellery cannot be returned for health and hygiene reasons, unless in a sealed and unopened packet. boohoo aren't able to extend your invoice. Refunds will not be given if they do not comply with our returns policy. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. See our. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. 3. You will need your order number and email/last 4 digits of your phone number. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times. 2. You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. You dont need to remember to keep your proof of postage its all digital! You don't need to remember to keep your proof of postage - it's all digital! You've got 28 days to send something back to us from the day you receive it. You can unsubscribe at any point. Well make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our So that we can get this fixed for you please head over to our Contact Us section. boohoo ROI returns are FREE and easy and can now be made via our customers local Parcel Connect store. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). For International returns (inc Channel Islands & Isle of Man) you will need to pay for your return, you will need to get your returns label via the portal. 4. If you decide to keep one of the items, you need to pay for delivery. There is no returns label in my parcel, how do I return? boohooMAN is a global online fashion retailer offering thousands of styles across menswear so that you can stay ahead of the trends. You can generate a returns label from our website, attach it to your parcel and then send it back to us. With just one click you can reduce the energy used by this website. If its been 14 days, well get this looked into for you ASAP; just head over to our Contact Us section with the below information. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support. Youll need to write to us with notice of your cancellation just fill out this form where youll also find details on how to return your item(s). You can unsubscribe at any point. However, we may, in our sole discretion, offer you a longer period for returns from time to time. Just pop your items in something non see-through, sealable & waterproof. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Hear about exclusive offers, get early access to collabs & quicker checkout. 4 Once you have processed your return in the portal, you're ready to post it off You'll get an email once we receive your returned item. Just pop your items in something non see-through, sealable & waterproof. 2. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. The value of any items returned will be deducted from your final payment first, you can find out more and see an example of how this works by clicking here. To experience the full world of Boohoo, please enable these or check whether another program is 2. Items must be returned within 28 days of receipt. If your items dont make it back to us, youll need to open a dispute with the carrier. For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel. By subscribing, you agree to receive marketing communications from boohoo by email. Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. If you receive an incorrect or faulty item, we will let you know whether you need to return the item to us and if you wish to exercise your legal right to reject the item you must return it to us. If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. Your order will be held in the locker for 72 hours. You'll then receive a refund as per the policy above, minus any charge for returning the item as specified above. If you've returned items from an order paid for with Afterpay, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done via the Afterpay app. Please return your item(s) to us after finding the fault, and remember to get in touch before Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. With loads of styles landing each week and regular trend updates you can be sure to get the latest. Weve gone paperless! Hear about exclusive offers, get early access to collabs & quicker checkout. FYI Beauty products, accessories and fashion facemasks cannot be returned for hygiene reasons. On dirait bien que vous nous rendez visite sur. weareMAN. Once you have processed your return in the portal you're ready to post it off! Make sure you keep your proof of postage! You dont need to remember to keep your proof of postage its all digital! One of our customer service agents will be more than happy to look into this for you. No packaging, no problem! You can return your item to us for a refund, and then place a new order to get the item of your choice. For USA, Canada, Australia and New Zealand customers please return items your item(s) to us within 30 days of receiving your item(s) and remember to get in touch before returning. Swim Shorts, If you have a delivery related question or maybe you need to track your order. Hoodies, parcel to be delivered back to our warehouse and processed. Well be sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. To help us get this fixed for you ASAP, when you first contact us please include the following information; (The product name and code can be found on your order confirmation email). Order Number FULL order ID including the letters at the beginning. You may be liable for import and pay a custom duty charge for orders over the customs threshold. Returns are FREE for premier customers. 3. A typical refund will take up to 21 days, thats 14 days you returning and us processing it, with up to 7 days for it to make its way through the banking system. 4. You can cancel your contract here. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). 1. If youre a customer in the EEA, you get 14 days to cancel your contract with us. *Extra 10% discount sent via email to new subscribers only. Tell us what you are returning and why. Whether you're on website or app, just flip the switch! For International returns you will need to pay for your return, you will need to generate your returns label via the portal. Items must be unworn and unwashed with the original labels attached. https://www.boohooman.com/ie/customer-service#folder-cs-folder-contact You are of course welcome to return any unwated items back to us for a refund, you can log and arrange this on our return portal here: https://boohooman.returns.international/ Have a great day and take care, Fiona Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Please note, we cannot offer refunds on pierced jewellery or on swimwear if the hygiene seal is not in place or has been broken. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. Your refund will be processed once we've received your unwanted items. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If youre cancelling your contract with us but have already received your order, youll need to return the item(s) to us, see how to do this below. We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. You dont need to remember to keep your proof of postage its all digital! 4. If you're cancelling your contract with us but have already received your order, you'll need to return the item (s) to us, see how to do this below. This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). Returns are FREE for premier customers. All returns are quality checked items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Please keep your orders separate, as returning more than 1 order in 1 parcel may delay your refund. Your refund will be processed once we've received your unwanted items. If you paid for your order with a gift voucher or store credit, this will be credited back to your boohoo.com account. If youre a customer in the EEA, you have 28 days to cancel your contract with us. FAST, TRACKABLE & COST EFFECTIVE using the returns portal You've got 28 days to send something back to us from the day you receive it. 2. The clothing isn't even that great either, sweatshirts have an abnormally large knitting pattern compared to any regular clothes that you could buy at a store for $10. 90z Revival, Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Just pop your items in something non see-through, sealable & waterproof. Click here to generate and print off your returns label and to find your nearest store. 1. You will need your order number and email/last 4 digits of your phone number. All rights reserved. You may be liable for import VAT (normally applied to goods over 15) and pay a custom duty charge (if your order value is over 135). Our team will make sure all is in order and authorise your refund - this could take us up to 3 days once it arrives back in our warehouse. By subscribing, you agree to receive marketing communications from boohoo by email. Product name and codes of the items you returned. To experience the full world of Boohoo, please enable these or check whether another program is AUSTRALIAN RETURNS LABEL Choose whether the return is for a purchase made in-store or online. You will need your order number and email/last 4 digits of your phone number. Login to our returns portal. Find out how to return Print off your returns label and attached it to your parcel. UNLIMITED NEXT DAY DELIVERY + FREE RETURNS FOR A YEAR! If you have received a faulty or an incorrect item, please contact customer services clickhere. Please note we've extended our returns to 28 days so a typical refund may take longer than usual. We've gone paperless! Shop from our range of items including t-shirts, jeans, knitwear, sweats, coats and accessories; if you want it, we're pretty sure we've got it! We've gone paperless! To experience the full world of Boohoo, please enable these or check whether another program is Hoodies. Heasandford Industrial Estate Select your preferred return option (Print returns label at home or in store options). 3 Select your preferred return option Print returns label at home. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Items must be unworn and unwashed with the original labels attached. Your return arrives back at boohoo! Please return unsuitable items in its original packaging. 2. Your browser's Javascript functionality is turned off. This can take up to 7 days to show in your account and is dependent on your bank's processing time. Copyright 2022 boohoo.com. Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them. Refunds will usually be processed in as little as 5 to 7 days, from you dropping your parcel off, + your banks handling time. You'll get an email once we receive your returned item. We have printer-less options too if you dont have a printer! Your refund is on its way. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. 3. Om van de volgende voordelen te genieten: https://www.boohooman.com/us/oversized-palm-shirt-and-swims/BMM38682.html, California Transparency in Supply Chains Act, UPS Access Point Express Saver Collection. blocking them. You can return using the steps above. Cool with that? If this happens to you and you think weve made a mistake, you can Contact Us and we will discuss the matter with you further. If you have a Boohoo Premier subscription you can return items to us free of charge. Unfortunately we don't offer an exchange facility. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. We don't refund delivery charge for those countries listed outside of the EEA. You'll get an email once we receive your returned item. A returns charge of 2.50 per parcel will be deducted from your refund amount. Your refund will be processed once we've received your unwanted items. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Copyright 2022 boohoo.com. You can return using the steps above. By enabling them, you are agreeing to our. Once you have processed your return in the portal you're ready to post it off! A refund will then be issued by Zippay once your return has been processed. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Returns policy. See our, {{#days}}{{days}}d {{/days}}{{hours}}h {{minutes}}m {{seconds}}s, On dirait bien que vous nous rendez visite sur. This cancellation period starts from the day after you receive your order. If youve received an item thats not in perfect condition please head over to our Contact Us section so we can get this fixed for you. By enabling them, you are agreeing to our. You are using an unsupported browser or your browser might be in the Compatibility View mode, Your cookies are disabled. Login to our returns portal You will need your order number and email/last 4 digits of your phone number. On average a Zippay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated. For USA, Canada, Australia and New Zealand customers please return items within 28 days of the date shown on your dispatch note. Unfortunately we cannot accept returns after this time. Please turn it on so that you experience this sites full capabilities. You can unsubscribe at any point. Returns via the portal are fully tracked. Return Request; 3. Returns are a standard charge all year round and you can track them as they make their way back to our Australian hub in Sydney. Login to Boohoo's returns portal. No packaging, no problem! For hygiene reasons, we cannot offer refunds on fashion face masks, cosmetics, pierced jewellery, swimwear or lingerie, if the seal has been broken or is no longer in place. Returns via the portal are fully tracked. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. All InPost lockers are accessible 24/7! Please wait 14 days before contacting us about your refund if you havent heard from us yet. For more info or to contact Zippay click here. If you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal above), you will remain responsible for the item(s) until we receive them, and we will not be liable for providing a refund if we do not receive your item(s). Your refund is on its way. You will need your order number and email/last 4 digits of your phone number. Please return unsuitable items in its original packaging.