No light means that it's connected successfully. Hit the Restart button and let it go when the Power light turns orange. If it stays green, turn your Hub off and on again. It has an updated design but still uses LED lights for status indicators. In the end, its fairly simple to figure out what to do after seeing each of the flashing lights on your BT Home Hub as long as you know what they signify. Fibre connection HDMI ARC vs Regular HDMI: Are They the Same? Likewise, check the black cable is still plugged into the socket on your wall. If there are issues you need to contact BT as there could be a problem external to your property such as with the cabinet or cabling. If your service is Full Fibre, you won't. If your master socket only has one socket, you'll need a microfilter. He was once Deputy Editor of Mail Online and remains in therapy to this day. How to access Virgin Media router settings? This error is common when the device connects to broadband, but your service account isnt turned on just yet. >, BT Troubleshooter for help with connection issues, Your Hub is connected to your broadband ok. As a result, youll have to look into the following details. Today, Bivar Employee-Owners carry on the market leadership and service excellence that has made us a trusted, long-term partner and Advanced Solutions engineering-team extension for our customers. Green and blue are generally regarded as good colors, whilst red, orange, and purple arent. Open a web browser and follow the on-screen help wizard to get connected. The lights on a BT Hub are a little different to the majority of different routers out there, so youll need to look through a colour coded guide to know whats what. Your device has a strong mobile signal (two or three bars are good). Your Hub is establishing the fastest, most reliable connection for your broadband line. Learn about the BT Hub Manager | BT Help Mike is a freelance journalist who specializes in writing about technology. You can connect your home network to the broader Internet and deliver fast speeds to all your connected devices through one compact device. How to restart or reset your Hub What the Smart Hub 2 lights mean Contact us What the Smart Hub 2 lights mean When you first plug in your hub, it'll take about four minutes to synchronise. Your Hub is working but isnt connected to the internet. Whilst its quite similar to other hubs, it can be a little confusing if youve switched over from another router brand like Virgin. If you see an orange light on the silver bar, it means that theres an issue somewhere. You can switch it back on again via the Hub Manager. Full Fibre connection Here, youll be able to troubleshoot the reason why your home hub hasnt been able to connect to the internet properly. How to Fix the Flashing Purple Light on Your BT Hub. Turn on your security in the wireless tab in your Hub Manager. Consider checking all cables and securing plugs. Need to know more about your BT hub lights in general? Using the Power button, turn your Hub off and then on again. Because these two models share the same design, the orange lights have identical meanings. So, its important to know what these lights mean and how to prevent them from happening again. Your Hub is not connected to the internet. Is the power cable plugged in and switched on at the mains. Reset your Hubs password by using a paper clip to press the recessed reset button on the back of your Hub for a few seconds. There's a problem connecting to the internet. The instructions associated with the lights on your Home Hub will differ based on which model you have; however, these models are the most commonly used in the UK. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Full Fiber Connection: Keep your Openreach modem connected to the mains, with all the lights turned on. Connect a device to your Hub using an Ethernet cable or Wi-Fi. Open a web browser and follow the on-screen help wizard to get connected. You can follow our guide on fixing the orange flashing light on the BT Home Hub. This usually indicates that the broadband cable connecting your hub to the internet isnt inserted fully if its in, there may be a problem with the cable itself. When you first plug in your hub, the lights will appear in this order. If youre using a BT Smart Hub, BT Smart Hub 2 or Ultrafast Smart Hub the flashing purple light means that the Hub is working but you dont have any internet access. This might be due to your power, your cables, but if your hub is switched on, then itll have lights on. If you want to make any changes to the hub settings, you'll need the admin password. A green light on your BT Hub indicates that things are going well. There are a few light colors on this modern/router combo device. After the Home Hub 5, BT moved to the Smart Hub. How to open the Hub Manager. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. Try switching your device off and on. Broadband light is blue, but I can't connect to the internet. Thats not normally a great sign and depending on which Hub you have might mean you dont have any internet access. If that doesnt work, you can use a paper clip to do a factory reset. Youll be able to connect to a 2.4GHZ band with this model, but you might want to consider upgrading if you still have it. Give it a couple of minutes and try again. If the status light is flashing orange, the device is attempting to connect to the Internet. This can take up until midnight on the day we switch your broadband. Once connected, open up a web browser and follow the on-screen prompts to establish a broadband connection. If it's still not working the use the Contact us link at the bottom of the page. If you need extra support watch the video below. weird laws in guatemala; les vraies raisons de la guerre en irak; lake norman waterfront condos for sale by owner The lights will appear in this order: The Home Hub 3 is the oldest legacy router still used by BT. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. Samsungs Crystal UHD VS QLED: Which One is Better? If this doesn't fix it contact the technical helpdesk. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Positioning your Smart Hub 2 to get the most from your wi-fi, Download the Business Smart Hub 2 user guide, Changing the wireless settings on Smart Hub 2, Restricting the wireless devices that can connect to your Smart Hub 2, Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2, Controlling the time when devices can access the internet on Smart Hub 2, Creating a Port Forwarding rule on Smart Hub 2, Set up and assign multiple Static IP addresses on the Smart Hub 2, WAN port on Smart Hub 2 and using it for Ethernet. Wireless is switched off either for the 2.4GHz or 5GHz bands or both. A microfilter (or ADSL filter) allows broadband to work at the same time as your phone service. Use our hub light guide. If the light remains green permanently, you need to reset the hub by pressing its factory . switch it back on again via the Hub Manager. Open your web browser and visit http://btbusinesshub.home/. There are just two reasons why your BT Hub wont have any lights on it. However, if the orange blinking light continues longer than that try the following fixes. An orange light on a BT Home Hub or Smart Hub can indicate a problem. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. The BT Smart Hub 2 has 7 antennae and DECT capabilities, making it a moderate improvement on the original. However, if you see a flashing orange light followed by a solid orange light, there's an issue. Although on some other routers a blue light isnt good, on a BT Home hub this is the signal that everything is running as it should. On the weekends, you can find me playing around with my computers or fixing something around the house. Has your broadband been activated? If you have a BT Hub, you may have noticed that there's a light on the front that can sometimes start flashing purple. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. In this video I'll show you how you can change or turn off the Hub light on the BT home Hub 6. Connect a device to your Hub. What do the lights mean on my BT Business Hub? | BT Business Youll also need a modem to go with the router, and that modem will need to be compatible with whichever flavour of BT Broadband youre receiving. The team at Blue Cine Tech is here to make it easier for you to get the most out of your home entertainment. The Big Tech Question delivers straight answers to the biggest questions in tech. Jamie has been an avid gamer since the release of the Amiga 500 back in the early 1990s. Check for any service problems in your area by checking our service status page. We're usually less busy between 12 and 6.30pm. I have reset hub etc - still no internet. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Try connecting a device to your Hub. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds. Select your hub from the options below to see what they mean. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The lights will appear in this order: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Connect a device to your Hub using a cable or wi-fi. Checking your internet connected device should be your first step if the hub appears to be functioning properly. The Home Hub 4 and Home Hub 5 looks nearly identical. There's a problem. If youre still having problems, the next step is to check all of your cables and connections. If everything is plugged in properly and youve had BT Broadband up and running smoothly before, its possible theres a problem at BTs end. If you dial 147017070, you will get an announcement telling you your phone number. Check the power supply and that your Hub is turned on. An orange light may indicate that your service isnt available yet. We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Also perform a factory reset if the light does not turn blue. Use the Power button to restart your Hub. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. When you unplug a device, the cache is cleared and it starts fresh. Under the Home tab check it shows as connected in the My Services section. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. If its not a new connection, contact BT support. What do the lights on my BT Hub mean? | BT Help To fix this problem, head into your Hub manager, navigate the wireless tab, and turn security on. If the light on your BT Business Smart Hub turns purple, 4G Assure is keeping you connected. If youve just got your BT hub or youve had one for a while, then it might take some getting used to. Though no matter what colour youve got on your hub, theres usually a solution to fix the issue. He's an avid reader, and he enjoys spending time outdoors. And some questions nobody really wanted the answers to. The newest models have different lighting than older ones; however, the interpretation of the colours usually stays consistent between models. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Lover of Lego and video games. You can check this to see if that is why your hubs lights are currently off. You can go in and check this to see if the lights on your hub have been switched off. We can divide this into two different parts. Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Check your Smart Light still works after the router has made the changes. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If you have a blue light and your hub isnt working, then its more likely to be a problem with your device than the hub itself. Press the Restart button. If the light doesnt turn solid blue after two minutes, you can connect a device to the Smart Hub using Wi-Fi or ethernet cable. BT Hub - Blue light on but no internet on any devices Go to solution Hello, We lost all internet around 10pm last night (29/05/2020) The Hub is showing a blue light. If you wait a few minutes, then eventually this will progress into a solid blue light. You can turn the hub on and off, press the reset button, or do a hard reset with the recessed button on the back. Its not connected to the Internet just yet, but its trying to get there. With so many technical specifications and acronyms, our goal is simple-to help you understand all there is about tech without making it difficult or daunting.