The support people talk to you like you have no idea how to plug anything in yet alone troubleshoot on your own so they are no help. New comments cannot be posted and votes cannot be cast. https://www.reddit.com/r/AstroGaming/comments/lhjqxd/a50_gen4_ps4_update_3617943_fail/. Started 15 minutes ago White blinking lightning sign on the dock. Updating firmware on A50 + Base Station Gen 3. - MixAmp Pro TR Gen 4 (2019 release) Refer to the steps below to reset the Windows Updates . Any advice is greatly appreciated! Click OK. If you are prompted with an error similar to the following screen, you have used the incorrect firmware update file. Astro A10 Mic Not Working on Windows 10? Hello, I just had this problem with swapping to the new Xbox X and had to download the software. Errors resembling the following are recorded in the DeltaDownload.log file. Once was prompted about bootloader mode, but ended up in the exact same area I'm in now. Step 1: Right-click the Start button and choose Device Manager. Open Astro Command Center (ACC downloaded from Microsoft App store), Step 1 of 4. I've tried different things like : Hard reset 8 - 15 - 30 seconds. Step 1: Install and open the Astro Command Centre software First, you'll need to download the Astro Command Centre software from the Astro support site: Astro support On the Astro support page, scroll down to the Astro Command Centre Software section, and select either Download ACC for PC or Download ACC for Mac. Step 2: Double-click the Sound, video and game controllers category to expand it. Make sure your device is in PC mode. Download the file by clicking on the appropriate download button below. The Windows 10 version ASTRO Command Center software, from the Microsoft Store, enables full configuration of the adjustable settings for these ASTRO devices: - MixAmp Pro TR (2019 Release) Astro Command Centre (1.0.216) is showing me that there is a firmware update available but when i try to update the Astro's seem to get stuck onbootloader. Note that firmware updates can only be applie. Follow the on screen instructions. Top 4 Methods to Fix It, Solution 2: Set Your Microphone as Default, Windows 10 Store Not Working? Apart from its attractive appearance and excellent sound features, Astro A50 is also famous for its long-time battery life more than 15 hours. I am currently on 24327.42 (headset) and 24246.42 (basestation). Now the new Xbox does not have SPDIF, so I need to upgrade the firmware on the Astro for them to work via USB. If you are experiencing the problem unfortunately, dont stress. You will need to update through Windows or macOS. Astro Command Center update wont progress past 25%. Try to run windows update troubleshooter. (S1) At this point, release the Power button but continue pressing down the Volume Down button. If mine were not out of warranty I would return them. Has anyone successfully upgraded to the new firmware? The software will not detect any other ASTRO Gaming products prior to the generations of products mentioned above, and is not compatible with the C40 TR Controller. Cheers mate! Shouldn't someone be updating these links if this is going to be in the ASTRO FAQ & Guides? I booted up ACC on an old macbook that I've used for the last update and completed the update in under 5mins lol. Always update firmware via a wired Ethernet connection. Kinda a trash move either way. If you are using Windows 10, you can go to Microsoft Store to get the software conveniently. Next, scroll down and select "Sound Settings". I turned off the headphones, placed them on the charge, turned them on and the light turned on again. She enjoys sharing effective solutions and her own experience to help readers fix various issues with computers, dedicated to make their tech life easier and more enjoyable. I bought a new Astro A50 Gen 4 V2 Xbox edition, I downloaded the command center, and it tells me that there is availbable drivers to update. When the light finally turned on after the diagnostic I mentioned, the light only stayed on for only one or 2 seconds and it turned of. Yes it sits as it should. Run the file once it completes downloading. Users looking to buy an Astro headset? However, some users report that Astro A50 stops working on PC, and they are seeking possible solutions as they dont want to give up this costly device. Every time I was trying to proceed with the firmware upgrade, it was stuck at 33% during step 1. Make sure your phone can connect to the internet. Make sure your device is in PC mode. - MixAmp Pro TR (Late 2015 Release) Step 3: Right-click the audio driver you want to update and choose Update driver. - A50 Wireless + Base Station Gen 3 (late 2016 release) Impossibly durable with uncompromising audio, Pro quality audio and endless customization, All your audio controls at your fingertips, C40 TR Controller Setup Video for PlayStation4, C40 TR Controller Setup Blog for PlayStation4, Yes, I want to receive emails about products, news, and more from ASTRO Gaming*, FREE SHIPPING ON ORDERS OVER $29. Continue holding when the screen turns blank. The software will not detect any other ASTRO Gaming products prior to the generations of products mentioned above, and is not compatible with the C40 TR Controller. every time. - Fully wireless on both Xbox One and PS4 (No chat cable required) - Newly designed Base Station with LED status display and magnetic charging cradle. Requesting help designing Small Business Network (soon to be medium-sized), Gigabyte M27Q vs LG 27GL850-B vs Dell S2721DGF. BOOM BABY! Posted in New Builds and Planning, By If you are sure your Astro A50 is in a good state, you can move on to the next solution. ASTRO A50 SOFTWARE UPDATE 100% FIX (2021!!!) At this point they both say resetting device During the Astro website firmware update the 50% fail comes with the message Extra Device connected Astro a50 please connect only one device The software will not detect any other ASTRO Gaming products prior to the generations of products mentioned above, and is not compatible with the C40 TR Controller Or A20 Wireless Headsets. Follow the step-by-step instructions in the ASTRO . Asked for an older firmware version which hope will fix it. Connect your Astro device to your computer via USB and make sure it is in PC mode. Thanks, I got an email from the team, with some instructions and a file, and I can't wait to get home and fingers crossed get a working headset, I'm really hoping they're as good as the people here who aren't saying trade it in say. Connect your device to your computer via USB. I can feel the pins connecting when leaving the headset in the dock.I might think my battery is dead My command centre wont see a firmware update despite my headset being out of date and not in use for 2 years. 0% for 10 mins. I'm charging them and it's going up. I had to Swap to a USB 3.0 port in my PC to stop it from stopping at 25%. Trying to troubleshoot problems myself. In order to provide more useful tips and information, she is still committed to expand her technical knowledge. Download the file by clicking on the appropriate download button below. Started 28 minutes ago If the product firmware is lower than the version above, you may need to initiate a firmware update manually. Hope this helps anyone. It's charging will tell me when more fully charged, Honestly I would return it and get something different. Here is the way I've proceeded: 1: Headsets were completely empty after more than 24 hours off from charge. AstroBox Troubleshooting Sara_Young November 29, 2020, 5:07pm #1 keeps telling me there is an update available however when i click it to install it just sits at 0% i have left it overnight still the same , tried wired connection instead of WiFi still fails to move from 0% Heres a simple guide for you: Step 1: Visit the Astro gaming software page to download Astro Command Center as per your operating system. The contact system of the charge is sensitive. Fails at step 1 of 3 33% resetting device. If a firmware update is available, you will be prompted to update your devices. To install firmware on your A50 and Base Station please go to the website below: Open up the ASTRO Command Center on your Computer. I tried both restarting my PC and re-installing astro command centre. Click on "Update" if the prompt is visible and follow the onscreen . I follow this guide, and I don't know why it's not working. 2. Download and install the ASTRO Command Center. Now, the device should be able to work properly again on your PC. I bought a new Astro A50 Gen 4 V2 Xbox edition, I downloaded the command center, and it tells me that there is availbable drivers to update. - A50 Wireless + Base Station Gen 3 (late 2016 release) Posted in Windows, By Astro A50 offers 2 color options: the Blue + Black color combination made for Playstation users and the Green + Grey combinations made for Xbox One users both versions are compatible with PC. Click the blue Get button on the right hand corner of the screen to download and install ACC. exit and restart, went to 50%j. Press J to jump to the feed. The ASTRO Command Center software enables full configuration of the adjustable settings for these ASTRO devices:, - MixAmp Pro TR Gen 3 (late 2015 release) Step 3. If you are using the ASTRO Command Center for Xbox, this software will not offer firmware updates due to console restrictions. 4. At this point they both say resetting device, During the Astro website firmware update the 50% fail comes with the message Extra Device connected Astro a50 please connect only one device, Battery stuck at 0% so I can't do the "Hard reset" and plugging headset directly does not activate the led. After the firmware update is complete, verify that the firmware version is now showing the correct number. If you find your Astro A50 is not displayed here, please right-click any empty place and check Show Disabled Devices. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Fails at step 1 of 3 33% resetting device. Guess Ill have to wait for an update to ACC from Astro. every time. If you are unable to resolve this issue through the above solution, there is a way to check and manually force an update through the ASTRO Command Center. Connect your Astro A50 to another port of your computer and test. Astro Command Centre (1.0.216) is showing me that there is a firmware update available but when i try to update the Astro's seem to get stuck on bootloader. Nope, bought a new headset ( Beyerdynamic mmx300 V2). Linus Media Group is not associated with these services. Any further luck with this? Create an account to follow your favorite communities and start taking part in conversations. i exited the app and restarted then it, went to 25% and stopped for 5 mins. These are the recommended steps: 1. The PS5 ones work pretty much flawlessly but there has been a time or 2 that I've had to unplug and plug the USB back in. Under Sound settings, select "Audio . If you are facing the Astro A50 mic not working issue on your Windows computer, dont worry. Click the blue Get button on the right hand corner of the screen to download and install ACC. Then, right-click it again and choose Set as Default Device. Updating firmware on A50 + Base Station Gen 3. ConnerTW Amanda has been working as English editor for the MiniTool team since she was graduated from university. Once the Get becomes Launch hit the Launch button to launch the ASTRO Command Center software. Astro A50 Gen 4 v2 Hello. I hope this serves as a warning post. Make sure your controller is in Wired mode if connecting via USB Cable, or in Wireless mode if connecting using the USB Wireless Transmitter. Started 57 minutes ago This is the loop I'm stuck at. I'm kinda stuck atm with my astro a50 gen 3. So I changed the battery (the old one was puffy).. Everything was great until I got this problem Saturday evening: Headsets were completely off shutdown. Jai_2501 Posted in New Builds and Planning, By You can try the firmware update with the phone connected to WiFi as well as data service through your LTE/4G/5G connections. Sign up for a new account in our community. Please your headset on the Base Station and have the headset show that it is charging. When you connect the ASTRO product to the ASTRO Command Center, it will display the current firmware version on the upper left. Launch the ACC software. The ASTRO Command Center software enables full configuration of the adjustable settings for these ASTRO devices:, - MixAmp Pro TR Gen 3 (late 2015 release)