Your establishment is poorly managed and your priorities are in. The 4-star hotel is just off Torquay Seafront and 45 km from Exeter International airport. A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in. With a range of family and dog-friendly rooms. Tea/Coffee maker If we find any, we delete them and, if necessary, take action against whoever is responsible. The room, even with the small window open to its maximum, was unbearably hot. Fine dining, light bites and tasty snacks. The guest reviews express the personal opinions of Booking.com customers who filled out a questionnaire after their stay at the hotel. Prices for drinks and meals were extremely reasonable - particularly for a four star hotel - though the. Over 243 million reviews from guests after their stay. Lovely hotel & location & friendly helpful staff. Yes, The Grand Hotel does have fully refundable room rates available to book on our site. I asked if I could then bring the sandwich back down. Extremely quiet (at very end if corridor). 5*, Thank you very much for taking the time to review your experience with us today, we are delighted to hear that you enjoyed your cream tea. They take a card on check in which they charge with 100 deposit which gets paid back after 5 or so days , despite not owing anything on check out. DO NOT EXPECT THE LEVEL OF SERVICE EXPECTED FOR THE TYPE OF HOTEL ADVERTISED.. We booked the Fawlty Towers Weekend. At which point a man carrying a tray with sandwichs on walked into the bar. Central location so close to the train station, the town centre, Torquay, it was in a lovely area. At breakfast there was still dried food on the plates that were put out for the hot breakfast, lipstick stains on the glasses for juice. The room was neat with walk in shower and had a private safe, a sofa bed and central heating. English Riviera Visitor Information Centre, South West Coast Path Walk- Meadfoot & London Bridge, Corbyn Lodge Torbay Road adjacent to A3022 \u002F Seaway Lane near to the Livermead Cliff hotel. On arrival there was a queue for checking in that stretched from the foyer out through the entrance doors onto the arrivals. The seasonal pool is normally open from April until October. It is an old building so we expected creaky stairs and dated decor in some areas. When I asked if we could have one like that the barman said no and that the sandwich was on its way up to a room, that the man carrying it was just collecting cutlery en route to delivering it to a room. Best wishes, We stayed on valentines night, our room was outdated, silicone peeling away in the bathroom and not particularly clean. Nearby attractions include Torre Abbey Leisure Park (0.5 miles), Torre Abbey (0.3 miles), and Jungle Journey Adventure Golf (0.4 miles). Yes, dry cleaning and laundry service are offered to guests. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Electric kettle . The room, even with the small window open to its maximum, was unbearably hot. BLOODY AWFUL For the 895.00 Spent For Only 4 Days The Place Was FAR BELOW EXPECTATION. DISGRACE TO THE WHOLE HOSPITALITY INDUSTRY *** . Some of the spacious rooms of the pet-friendly accommodation face the pool, and comprise a storage space and a dining area. Indoor pool, Spa and wellness center, Fitness center, Check in anytime after 3:00 PM, check out anytime before 11:00 AM. Tripadvisor performs checks on reviews. Various activities, including snorkelling, diving and canoeing, are available for guests. Extremely quiet (at very end if corridor). Located at 2.6 km distance from the pleasure Paignton Pier, this accommodation puts the city at your fingertips. Alfresco dining available (weather permitting). We didn't have time, so stayed here only for 2 nights, though everything was amazing. The Grand Hotel is on Corbyn Beach in Torquay City Centre, a short 3-minute walk from Torquay Station and 7 minutes' walk from Torre Abbey. The Grand Hotel stands in a 36-minute drive from Exeter International airport. This is the version of our website addressed to speakers of English in United Kingdom. We came over from Brixham for a lovely cream tea as a birthday present, The cream tea was one of the best we have had, and the service received by a lovely lady named "Ania" was impeccable. What's the area around The Grand Hotel like? Yes, dry cleaning and laundry service are offered to guests. Please provide the ages of children below, Please enter your travel dates like this: M/d/yyyy. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, Get up to 25% off select hotels and sign in to earn rewards, 4-star beachfront hotel with restaurant, near Riviera International Conference Centre. Serving the finest West Country meats and the freshest locally produced seasonal vegetables, paired with excellent service. After a false start the check in was good - nice lady. Electric kettle, Sea view The Grand Hotel 3,748 reviews #62 of 81 hotels in Torquay Review Save Share Seafront Torbay Road, Torquay TQ2 6NT England 011 44 1803 296677 Visit hotel website E-mail hotel Check In / / Check Out / / Guests Contact accommodation for availability. Loved the location, the spa and the food , Dreadful experience. Really enjoyed hotels staff and location, had a really great stay for 2 nights with the intention of increasing our stay if we were having a good time. The radiator in the bathroom was extremely hot and could not be turned off. Try removing a filter, changing your search, or clear all to view reviews. Featuring a sauna, a golf course and a sun deck, this 4-star The Grand Hotel is set 11 minutes on foot from Riviera International Centre in Torquay. I booked a room with an exceptionally comfortable bed, an electric kettle, an individual safe and central heating. A space to completely relax and make the most of your stay. We on this particular night were not the only table having the same issues of cold/ raw steak that was burnt on the outside. What food & drink options are available at The Grand Hotel? I really think this could be improved. Will definitely stay again! Seafront Torbay Road, Torquay TQ2 6NT England, Lock in the lowest price from these sites. The tuna appeared to have escaped from its sandwich leaving behind just a trace of its presence. choice of wines was very poor. Private bathroom These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. Claim your listing for free to respond to reviews, update your profile and much more. Hotels near Torquay Stand Up Paddle Surfing and Kitebuggying School, Hotels near Jungle Journey Adventure Golf, Hotels near The Royal Terrace Gardens (Rock Walk). Electric kettle, Bath The Grand Hotel, Torquay (United Kingdom) - Deals & Reviews. Social distancing measures are in place and guests are provided with hand sanitizer. Torquay Railway bus station is located 5 minutes away from The Grand Hotel on foot. The on-site restaurant, Restaurant 1881, features British cuisine. This property is managed by a professional host. You can check in from 3 PM - midnight. Own or manage this property? They are also applicable regardless of the sentiment of the comment. We did the Groupon deal which advertised spa facilities, there is literally a tiny pool which was freezing cold, we got in and got out after 5 minutes, def not the relaxing afternoon we had planned. If youve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Speak to our wedding team: 01803 296677. The Grand Hotel 126 PHOTOS & VIDEOS Outdoors Room The Grand Hotel Torquay, Torquay | 2-3 minutes walk to Torquay Station Hurry! Afternoon Tea , Function room mean and Breakfast was fine. The room was a refurbed twin with sea-view. Rserver The Grand Hotel, Torquay sur Tripadvisor : consultez les 3 750 avis de voyageurs, 1 560 photos, et les meilleures offres pour The Grand Hotel, class n62 sur 81 htels Torquay et not 3,5 sur 5 sur Tripadvisor. Refrigerator No reviews found. Specify exactly what sort of room you want when you book! Payments made by partners impact the order of prices displayed. The Grand Hotel, Torquay | Torquay Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay. Heating and ironing facilities are just some of the amenities provided. When we booked we were impressed with the price and wondered whether there was a catch. Take advantage of the wedding venue at The Grand Hotel if you plan to say "I do" during your trip. Dining at The Grand Hotel offers a choice of fine dining at the award-winning Restaurant 1881, and for a more relaxed, less formal dining experience, The Compass Lounge serves a range of snacks and light bites with beautiful views across the bay. 3rd Night Had TERRIBLE FOOD Meant To Be GOURMET Burger And Chips But Got BURNT UNIDIBLE CHIPS And RUBBER BURGER. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. But no, he just started folding serviettes, just ignoring us! The staff was exceptional, the breakfast was perfect, everything was perfect. Great 879 879 reviews 10. . The location was marvellous, not too far away from Riviera International Centre. And we shall definitely be going back. This hotel offers canoeing, hiking and horse riding as well as cars hire services. What are the cleanliness and hygiene measures currently in place at The Grand Hotel? Own or manage this property? Dining at The Grand Hotel offers a choice of fine dining at the award-winning Restaurant 1881, and for a more relaxed, less formal dining experience, The Compass Lounge serves a range of snacks and light bites with beautiful views across the bay. Youll have a private room with all the hotels amenities. An Accommodation may choose to reply to a review. Pool view Copyright 19962023 Booking.com. The radiator in the bathroom was extremely hot and could not be turned off. Some units feature a private bathroom with a separate toilet. Dining area. Yes, pets are typically allowed, but it's always best to call ahead to confirm. Each review score is between 1-10. Book The Grand Hotel, Torquay on Tripadvisor: See 3,708 traveller reviews, 1,532 candid photos, and great deals for The Grand Hotel, ranked #59 of 81 hotels in Torquay and rated 3.5 of 5 at Tripadvisor. The room I booked was cleaned well everyday and available for balcony. If you're travelling for work, we'll sort the most popular business travel features to the top of the filter menu so you can find them quickly. Hotel Description. .Rooms require upgrade. The Grand Hotel - Featuring a sauna, a golf course and a sun deck, this 4-star The Grand Hotel is set 11 minutes on foot from Riviera International Centre in Torquay. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. The fan made little or no difference. $77 per night (Latest starting price for this hotel). Contributions should be appropriate for a global audience. A 2 Star Establishment Would Have Done FAR BETTER. DO NOT STAY THERE AS YOU WILL BE VERY DISAPPOINTED. I could order a sandwich only by calling room service from my room. Perfect location, polite staff, exceptional views of the sea. Prices are subject to change. Problem with hot water tap and could only get one channel on TV. Other highlights at this upscale hotel include a bar/lounge, a children's pool, and a snack bar/deli. DISGRACE TO THE WHOLE HOSPITALITY INDUSTRY *** . Would absolutely not stay again. See more questions & answers about this hotel from the Tripadvisor community. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didnt actually stay there. Avoid staying at The Grand Hotel in Torquay. A hotel for all seasons, The Grand is ideal for outdoor or indoor pleasure pursuits: long walks along the promenade; reading by the fire in the cosy library; exquisite dining, panoramic views, and extensive terrace. Staff at the reception can assist guests at any time of the day. Lovely pool, parking onsite. Earlier in the evening whilst sharing a lift with three young women who were on there way down to reception they told me that were going to complain as they had just opened the door to the room that had been checked into only to find it already occupied by a couple in a state of undress. No offer of an alternative room or an upgrade was offered as a gesture of goodwill, just constant Im sorry The bar staff were overworked and definitely underpaid for the crap they had to put up with, but all pleasant. We called in for a small lunch, and we're impressed with the lobby and Compass Bar. A terrible time at the not so grand and somewhat faulty Grand Hotel. Please check you have entered your email address correctly. the extractor fan too noisy to put on, the room was freezing despite a plug in radiator being on all night. Hotels near Torquay Stand Up Paddle Surfing and Kitebuggying School, Hotels near Jungle Journey Adventure Golf. With a stay at The Grand Hotel, you'll be centrally located in Torquay, a 9-minute walk from Riviera International Conference Centre and 12 minutes by foot from Princess Theatre. Afternoon Tea , Function room mean and Breakfast was fine. Fee for English breakfast: approximately GBP 18 per person. Enjoy amenities like a seasonal outdoor pool and a garden. After a false start the check in was good - nice lady. The smoke-free property has a leisure club. We verify reviews to ensure the traveler booked with Expedia Group. We use cookies to personalise content, understand how visitors use our site, provide social media features and relevant ads. It seems that many of the reviews appear to refer to the same dates in February whilst I was there and I did notice there was a serious problem with checking in on the Saturday night. The onsite restaurant, Restaurant 1881, features British cuisine. Yes, paid private parking on-site and street parking are available to guests. getting served any food, absolutely outrageous! I really enjoyed every detail about my amazing 1 night stay here. 1st And 2nd Night Brought To Our Table 2-3 Times Items We Had NOT ORDERED. The on-site restaurant, Restaurant 1881, features British cuisine. more. Restaurant 1881 - Restaurant specializing in British cuisine and serving breakfast, lunch, and dinner. Despite contacting customer service and making them aware of these issues, not even an acknowledgment that they had received a complaint was noted. However, I do know that the management were extremely embarrassed that there was a complete 'cock up', and I heard them saying that they were ensuring that it does't happen again. The Grand Hotel 3,732 reviews #60 of 81 hotels in Torquay Review Save Share Seafront Torbay Road, Torquay TQ2 6NT England 011 44 1803 296677 Visit hotel website E-mail hotel Check In / / Check Out / / Guests Contact accommodation for availability. This hotel offers an outdoor swimming pool as well as dry cleaning and housekeeping. Booking not found. Number of rooms: 132. Overall Service And Experience Was DISGRACEFUL. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Front desk staff will greet guests on arrival, Credit card, debit card, or cash deposit required for incidental charges, Government-issued photo ID may be required, English breakfast (surcharge) each morning 7:30 AM10 AM. Room VERY POOR And DATED. At which point a man carrying a tray with sandwichs on walked into the bar. Yes. Book The Grand Hotel, Torquay on Tripadvisor: See 3,723 traveller reviews, 1,535 candid photos, and great deals for The Grand Hotel, ranked #59 of 81 hotels in Torquay and rated 3.5 of 5 at Tripadvisor. This hotel is home to a restaurant and a bar/lounge. We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. Try signing in with CONNECTED_THIRD_PARTY_NAMES or use another email address. There are no reviews that match your filters. Please check your booking number and PIN and try again. To edit a review youve already submitted, please contact our Customer Service team. We called in for a small lunch, and we're impressed with the lobby and Compass Bar. Does The Grand Hotel offer free cancellation for a full refund? The Grand Hotel, Torquay: See 3,652 traveller reviews, 1,464 photos, and cheap rates for The Grand Hotel, ranked #60 of 83 hotels in Torquay and rated 3.5 of 5 at Tripadvisor. It obviously didn't affect us as we arrived several days before - and I did feel sorry for those people who were clearly very, very inconvenienced. We make it clear when weve done this. The tuna appeared to have escaped from its sandwich leaving behind just a trace of its presence. Couldnt fault the bar area and bar staff, nice and relaxing. The rooms come with a TV with satellite channels. Torquay's Landmark Hotel Rich in history we have been Torquay's landmark hotel for over 130 years. Restaurant 1881 - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. . The Grand Hotel, Torquay | Torquay No offer of an alternative room or an upgrade was offered as a gesture of goodwill, just constant Im sorry The bar staff were overworked and definitely underpaid for the crap they had to put up with, but all pleasant. It was a fairly short menu, but I always think its best to keep it short and serve fresh food (which this definitely seemed to be) rather than an enormous menu with most dishes frozen. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at The Grand Hotel that suits you best. To learn more, take a look at the cancellation policy on Orbitz. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Maximum occupancy of this unit is 2 guests. Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays. Claim your listing for free to respond to reviews, update your profile and much more. the extractor fan too noisy to put on, the room was freezing despite a plug in radiator being on all night. Sensitively decorated in a contemporary Victorian chic style, the ideals of comfort and relaxation are a priority here. Attractively set in the centre of Torquay, The Grand Hotel features 4-star accommodation close to Riviera International Centre and Torre Abbey. 4-star hotel located in Torquay City Centre. The hotel offers a full breakfast at the price of GBP15 per person per day.