This website uses cookies to improve your experience while you navigate through the website. Worst Ever. Covid-19: What to do if you have tickets to an event that is canceled Two days later I received an email from StubHub stating that the tickets that I had erroneously bought were not even available but that they had been switched to better ones at no charge. Thanks for stealing my money and for the lack of respect for customer experiences. This cookie is set by GDPR Cookie Consent plugin. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. if you have any questions please feel free to contact me. Customers who purchased tickets before a March 25, 2020 StubHub policy change, and had their events canceled, can receive full refunds of the amounts they paid for their tickets or keep their . COVID refunds: Wisconsin, StubHub settlement reached - WITI Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. When the volume of cancellations accelerated a few weeks ago, we were the first in our industry to offer a coupon worth 120% of the ticket value. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. 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I am really disappointed that stub hub doesn't allow returns within 72 hours like ticketmaster, I will definitely not be using stub hub again. The festival would issue them a new wristband and cancel the "lost" one. StubHub itself admitted no wrongdoing in the settlement. When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. ""Pretty unfair, almost unethical on their part," Brown said.Massachusetts has clear rules on returns and refunds. FRACK! It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. Honor yours. I purchased a Citi field parking pass for Mets opening day. Last Updated on September 16, 2021 by Dave Clark. Never Will I Buy From Stub Hub Again. UPDATE: Ticketmaster, StubHub, Eventbrite have all changed their refund As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Stub hub is a 3rd party seller. At the moment they are validating the tickets for the next Coachella and treating it as a postponed event. Crooks. A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. This company is a scam and I would have told my mom to buy the tickets from Ticketmaster, but she didn't see them on there. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. They said there was nothing else that they could do. Customer service will only take calls for ppl with event in the next 24 hours. a cash refund, but that cash refunds remained the default. This is the most crooked company I've ever dealt with. Its a bs. That's literally the only way you can get your money back from these thieves. I stated that it was not disclosed until after purchase and we went back and forth for a long time. Will never use Stibhub again unless I get a full tefundk. I WILL NEVER USE STUB HUB EVER AGAIN. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! I will be filing a formal complaint and will NEVER use stubhub again. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. No. StubHub Class Action Settlement to Provide Credits For Tickets Fans outside of North America are defaulted to a refund. A StubHub employee via phone assisted in returning the ticket to my account. First off, what's to stop someone from purchasing tickets, printing the PDF ticketed right away and then claiming they accidentally ordered the tickets ? I agree I do not like their return policy. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I called customer service right away, but they denied a refund. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. Bought tickets for James Taylor and Bonnie Raitt. I believe this is UNFAIR PRACTICE on StubHubs end and that customers should been given a reasonable amount of time to cancel an order especially if it's for a large amount of money. Due to the exceptional circumstances the music and sports industries are currently facing, some refunds may take a little longer than normal to process, StubHub continued. Massachusetts has clear rules on returns and refunds. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy Up the food chain with a supervisor, still nothing. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. At the same time, buyers expect immediate refunds. Buy sports, concert and theater tickets on StubHub! Money down the drain. StubHub is taking a lot heat over the policy. Not only did it ruin our night, but it also cost us a lot of money for nothing! I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. New York Mets Ticket Policies for Impacted Games | New York Mets - MLB.com Should have checked this site first. From looking at the BBB website, it seems that StubHub responds to these complaints fairly quickly. Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. I placed the call today, which is the day after. It reads Refund in Progress. >> PRETTY UNFAIR. If you want to request a refund via email, follow the procedures: StubHub.com does not have any return policy but in such cases, buyers are eligible for refunds under the FanProtect Guarantee policy. Im sensing a nice class action lawsuit coming your way. IT WAS NOT DISCLOSE THAT THE VIEW OF THE FIELD WAS OBSTRUCTED. StubHub updated their policy today. My tickets were 100% real. Use of this website signifies your agreement to our. On or about March 25, 2020, Defendant made the decision to change its refund policy for cancelled events, no longer provided cash refunds to all customers but instead consumers were defaulted to a credit refund. However, if it's not in your name you can't get this done. After another hold the rep told me the manager said the same thing. Horrible return policy, will never use stubhub again!!!! Where Can You Use Your Macys Credit Card? Horrible company. If you call Stubhub they insult you and treat you like crap. Can you explain to me how I can still use the credit that I was issued? As your event is postponed you are in limbo. I don't think it's fair that you hold our money like that and can only offer us the option to sell!! They could not refund me nor give me the seats I wanted. This is so wrong in so many ways yet I don't have a leg to stand on. They bought tickets with promise of money back if the event does not occur. This cookie is set by GDPR Cookie Consent plugin. They had me wait 3 hours to tell me to go scratch. I have made a legitimate purchase recently which has cost me over $1075.00 AUS. THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. Bought Feb 2020 for June 2020 show which has been rescheduled for September 2021. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. DO NOT let Stub Hub take advantage of you! We were not the only ones. I just bought a parking pass for an event. I will never use Stub Hub again. It also noted that its ability to open discussions with Viagogo has been a part of the decision. BEN: GARY HEADED TO STUBHUB WHEN HE WAS READY TO BUY HIS TICKETS TO BON JOVIS TOUR STOP IN BOSTON. State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". I'm not paying $176 when stub hub messed up my order. I wish I had read this before buying. Did StubHub's changed ticket refund policy violate Massachusetts law? Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. The ticketing platform said it will keep its impacted events policy in place, with 120-per-cent credit being the only option if an event is cancelled. IndustryLegalTop Story They still charged me fully for a canceled ticket transaction. NOTHING. Now they are saying they will give us a coupon for events canceled. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. I am very upset at Stubhub I purchased two tickets for my grandson & son-in-law for the ROLLING LOUD CONCERTS IN MIAMI 2021 since I wanted to surprise my grandson I forgot to put where the tickets where supposed to be delivered. Refunding tickets to a cancelled event - stubhub.community Major League baseball canceled the game and StubHub changed its policy. Awful company that I hope fails soon. I shouldn't have been forced to stay at an event to watch an artist I wasn't there to see just so I took advantage of my tickets. I purchased tickets on their mobile app for a college basketball game. This comes as the UKs Competition and Markets Authority (CMA) confirmed last month it proposes to accept a series of promises from the companies, which would include selling off all of StubHubs business outside North America. Your service is terrible and not worth the fee. I purchased tickets to the Charger Raider game on June 20th, in the amount of $868.64 that was paid with a credit card. So I would like a refund for the pass that was never sent to me. So they say delivery will be by July 22,2021 so July 21,2021 come I get a e-mail that the tickets were delivered but they were delivered back to the STUBHUB STATION IN CALIFORNIA AND I LIVE IN FLORIDA anyway I call three hours wait on the phone now my son can't make it to the three days concert and they refused to give me a refund and I am stuck with a $805.00 something do you think that's fair. The app and the email both said is was going to be ready April 3rd, I waited all day April 3rd and no pass came, I even waited the morning of the game April 4th and never got the pass sent to me. How is this legal for them to keep MY money? In Stubhub's response to coronavirus-related cancellations, (updated on April 10) the company is offering customers a coupon for 120 percent of their original order if their event has been.
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