I was certainly given the runaround by others who I had dealt with. Confirmation that the document cannot be replaced in time for the Booking. Why does Ticketek Marketplace charge fees? If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo Safe, Fast and Verified Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . Where You have not been physically examined by a Doctor prior to the date of the Booking. Therefore, it's impossible to speak to an actual person. It's about $1500 and I have no idea what to do next. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. As it got closer to Christmas I started to worry, as they were to be presents. Fire A report from the fire service and/or police. I had to reschedule something from past weekend, yay floods with Ticketmaster and everything was an online request system. Where you cannot provide evidence that the person affected is within the. Almost 90 days and still waiting for my refund back. A copy of the travel warning from the Government Agency. >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I 2 tertiary educated people wasted 1 hour each of their lives without successful purchase of any tickets. Lost a baby recently? I wonder who are these people to get this strong approval from the government to make all the entertaintment ticket sales and grab millions.. When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on. Are Refundable tickets offered on Gift Voucher sales? No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Ticketek takes the issue of scalping seriously. You may also wish to resell your tickets if you cannot use them. I will NEVER buy tickets from this company again! Scalping 18. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Emergency Services Police, Fire and Rescue Service or other Emergency Services. Armed Forces Naval Service, Marines, Army or Air Force. Its a disgrace. Attendance at business meetings and business travel. Wouldn't refund me for an event I bought tickets for in 2019 that has been cancelled and rescheduled like 6 times because of COVID. Years ago I did a few days temping at Tiketek. Any evidence requested by our Customer Experience Team to verify the emergency circumstances. Inspite of giving all the details, continuous email stating - send it in new format or send more information. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Create an account to follow your favorite communities and start taking part in conversations. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. means weather where a Government Agency has issued warnings not to travel which mean. Tixel is a safe ticket marketplace to trade tickets from Ticketek. Can never get a refund on tickets and/or speak to someone within Ticketek. Attend participate in, take part in, use, or be present at. They have shown no human interaction or intent to refund the tickets I could not refund when I attempted to before the shows.I NEVER received my one (1) ticket for 21 April 2022 (originally for 28 Oct 2021), nor did I get a refund or any other information on what happened to my purchased ticket for that night. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. No contact, no reply, nothing.You have stolen money from thousands of people who need it. If there is a financial failure of any Transport provider. I cant go now, and when trying to chase a refund you literally have to choose from a bunch of pre approved refund appropriate situations and provide evidence. To read more about Covid-19 please visit our dedicated page here. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. means the unforeseen change of the date of an examination that. I reported the scam to my credit card provider! An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Abusive partner? Why is your site permanently unavailable. .As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid . Share. Any vehicle You plan to use during the Booking. Immediate household persons living together at the same permanent address. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. We may consider other Emergency Circumstances at our discretion. You'd think that but I had the same shitty experience with them on this front. How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Ticket Refund Policy means the Cricket Australia Refund Policy for the relevant Match (as amended or updated by Cricket Australia from time to time, a copy is available at . Hopeless website. Refunds & Exchanges Follow New articles New articles and comments. No way to recover tickets. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. Suncorp Stadium Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Seven tries before I finally got my second choice of seats. failed the examination previously and had to re-sit. They rapidly charged my credit card, then didn't provide the tickets. They rapidly charged my credit card, then didn't provide the tickets. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. Verification can help ensure real people write reviews about real companies. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. You may also wish to resell your tickets if you cannot use them. A copy of the notice of failure or disruption of the public transport. A copy of the letter requiring Jury Service. But the thing is, they didn't. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Download the Ticketek App & add your ticket to your wallet now. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. If could give a minus 10 score I would. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Yes, customers can select Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan to Fan ticket sales. We/Us/Our We are the Booking agent with whom You made the Booking. Voluntary relocation or where you are changing employer for a new role. Their customer service to follow up and right the problems is poor. Safe, Fast and Verified to then often have to go to their desk at the venue to follow up the issues. Instead I was sent the PDF email after the show. ProductReview.com.au has affiliate partnerships. Proof that the passport has been reported to and cancelled by your Government Agency. Where You have not been physically examined by aDoctor prior to the date of the Booking. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Minus one review!A Vodlobby charge appeared on my Credit Card after booking footie tickets. I got tickets to a concert from ticketek that got cancelled of covid. Travel insurance and COVID-19: what you need to know. Then I looked on Trustpilot at their reviews and really started to worry! Press question mark to learn the rest of the keyboard shortcuts. They have admitted they owe me the money after months of providing proof, refund still remains not issued - 2 years later. I paid the additional cost in checkout for refundable tickets. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I tried calling, emailing before the show, had I had a response we would have made the show. ve out any inforation, for heavens sake when its given as a gift how are you supposed to give information you simply dont have acsess too??? Why is the price displayed on my ticket different to what I paid? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. What gives? What the hell is that? Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. What happens to my money when I buy a ticket? Simply do not try to contact them in any way shape or form.Worst customer service. Find out how we combat fake reviews. Ticketek is selling for the following venues only. the company or organisation that is responsible for the running of the booking, Where you cannot provide evidence that the person affected is within the. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. Adverse weather with no Government Agency warnings not to travel. They haven't responded to my emails! I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Sell tickets directly from your Ticketek Account. Dates were also messed up so I had to fix that and then in the end I got my dr to write the most comprehensive med cert yet and unfortunately it mentioned that my initial appointment with them due to covid policies was a telehealth consult. In event of a Refund Application the English language version shall be the basis of settlement. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. A copy of the travel warning from the Government Agency. I just resold a ticketek ticket on Tixel. What is the Ticketek Marketplace Terms and Conditions for? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. It goes against our guidelines to offer incentives for reviews. It's criminal and needs serious investigation. The only reason people buy tickets from Ticketek is they have no other choice. Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. There is no phone number, only an email which does not get answered. Zero stars, uselessly run, waste of a time company. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. I received an error message after purchasing tickets. Safe, Fast and Verified Immediate household persons living together at the same permanent address. (Receipt required for Doctors note refund up to $100 or equivalent). It says that they are open between 9 am and 4 pm but then ends the calls despite it being 12:10 pm! What can I do if my tickets are lost, damaged or stolen? Might be worth looking into? https://help.ticketek.com.au/hc/en-us/articles/360039831534-Frequently-Asked-Questions-Refundable-Tickets. Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for a refund. A doctor cannot be You or a member of Your family. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Where a Ticket is offered for sale, sold or The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. In event of a Refund Application the English language version shall be the basis of settlement. Pleased to meet you, won't you guess my name? Our integration means you can list tickets for resale directly from your Ticketek account. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Which Ombudsman or Government body do I complain to about Ticketek stealing my money and ignoring all correspondence? Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Youmade an unsuccessful request for annual leave for the date of theBooking. Are Refundable tickets offered on Gift Voucher sales? Emergency Services Police, Fire and Rescue Service or other Emergency Services. Sell tickets directly from your Ticketek Account. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. What should I do? How did this happen? Everybody else looks like a paedo. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. More Info. I've bumped the ticket by responding as recently as January 2023. Unfortunately spending time with a sick relative does not appear to be one of the reasons they list for a refund, though you might be able to stretch one of the other reasons. Hands down. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. You/Your/Yourself A person who has made a Booking alone or as part of a group with Us. means a Burglary, Fire, Malicious Damage or Flood at, Burglary, Flood, Malicious Damage A Police reference number or evidence from the submission of a claim to, means the theft of a document necessary for the, If the documents can be replaced in advance of the, means a requirement to move address imposed on. (This can normally be obtained from the transport companys website). means a requirement to move address imposed on. There is no phone number, only an email which does not get answered. I have been linked to your site from Ticketek.co.nz. A doctor cannot be You or a member of Your family. Buy guaranteed tickets for sold out events at a fair price. chevron_left, Availability & type of seating will vary & is set by the venue. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Links relating to the City of Sydney, and NSW in general - please read our rules before posting. Like. 2023 ProductReview.com.au Pty. Once got a response to an email because I didnt purchase the ticket wont gi. Fans should only purchase tickets from the official ticketing agencies listed at edsheeran.com or frontiertouring.com/edsheeran. Website doesn't work. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. If they mean no-shows, then so be it. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Further details in the disclaimer. Any reason for refund must not be foreseeable at the time. Finally got an answer from them when I contacted fair trading to help. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. My mate's dad got covid (positive RAT) and so him and his household opted not to come up to Brisbane that weekend. I recognise the terms of service were available, but nobody reads those. To read more about Covid-19 please visit our dedicated page here. We missed the show! This meant that I had to sit & concert was standing room only. Can I use a Ticketek gift card or voucher? The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. What to do?? I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). We discuss whether its cheaper to book your trip yourself or through a travel agent, and go through some money-saving tips for during the planning stage. I can not believe in this day and age HOW BAD this company is. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. I find the app difficult to navigate. Where you cannot provide evidence that the person affected is within the Group due to Attend the Booking. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Sell tickets directly from your Ticketek Account. Any temporary relocation for work must be for a period of at least 3 months. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Please comply with any stated ticket limit for this event. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. Was given tickets for Ed Sheeran concert as a gift. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. Any temporary relocation for work must be for a period of at least 3 months. (This can normally be obtained from the transport companys website). Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. 2023 Trustpilot, Inc. All rights reserved. Automatic Refunds Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Is it cheaper to book online or through a travel agent? Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Now I would have to take it to NCAT to remediation to get a refund, which likely costs the same as the tickets Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. Where documents can be replaced in advance of theBookingor on the day. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Cannot add tickets to wallet. Sell tickets directly from your Ticketek Account. )~F}WBxv(u4}rg!#xhSOz#<8;oyff%>guhVog{>7:;ylvfx1;'@!FRp}/|E8#L{]V",DL R+g(/*g5+Ux%% VDx&GFGh"F^|DFEG5oP_D-,/N).n}*: kU)uzUAU!a9)sJw\86'J)sKm~s}3O1/s^Jy]2'|_;nda)J4_,xb ULpL1?ybY(Y>0elaua^,p"@SYh)m. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Sick relative? If enough people do it they'll be investigated. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. We may consider other Emergency Circumstances at our discretion. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. . Attend participate in, take part in, use, or be present at. All Theatres and productions and sporting events should seek alternative partners. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amount you paid for your ticket (excluding delivery). The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. So sorry. Times are approx. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. I would and do prefer not to use their services. Are Refundable tickets available through Ticketek Marketplace? You can do anything you want if you're the only game in town. Superstar Ed Sheeran is set to return to Australia and New Zealand in February/March 2023 for a massive run of stadium shows as part of his + - = x Tour (pronounced "The Mathematics Tour"). To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. What a disgrace!! The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. Here are 8 tips for writing great reviews. Do I need any special hardware or software for print at home tickets? Please also read the General Conditions of Refund. Ive forgotten my password/My password has expired. If you've forgotten your account details, never fear we also . Don't EVER buy for a friend, NIGHTMARE. Cool, just upload a goddamn police report. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Still waiting for my refund 6 months. ?DO NOT BUY TICKETS FROM TICKETEK! and subject to change at any time. Stick to Ticketmaster. If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. I want an refund, yet there is no way I can get it. Safe, Fast and Verified Why are there multiple listings for the same event at different prices? DO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or media Appalling and illegal to not meet their 10d refund policy Date of experience: October 06, 2022 Useful1 Share Advertisement LO LouShaBow 1 review AU These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. No way to recover tickets. Anyone has experience getting refunds from them or have advice on what I should do here? Anything which our Customer Experience Team considers is not intended to be included in this list of valid reasons for refund. I haven't received my order confirmation email. Getting travel insurance that covers COVID-19 related events can give you peace of mind so that you can enjoy your trip while being safe, smart, and prepared - and you should know what to look out for before you shop around. So thanks very much! Safe, Fast and Verified Maximum refund value will not exceed 10,000 GBP or local currency equivalent. IfYoudid not make reasonable alternative arrangements to Attend theBooking. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. Would I ever get the tickets! They gave me specific number to call to move tickets. I'd be interested whether this is something the ACCC would be interested in. Abhorrently bad process for handling refunds and rescheduling due to illness. Complete the Accessible Seating Form and we will contact you to process your booking here, Tickets for Ed Sheeran's Australian tour can only be accessed via the Ticketek App Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them.