The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Failure to produce either may result in the provider refusing to honour the reservation. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. You may see the name StudentUniverse affixed to motor vehicles, on signs around the hotel or elsewhere. accounting for a significant proportion of the package. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. We strive to resolve any dispute amicably. Some countries require insecticide spraying of aircraft prior to a flight or while you are on the aircraft. First, they do not have a refund option. Most of our deals are available to be purchased online. In some cases, failure to present required vaccination documentation (e.g. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. All refunds will be delayed until the situation stabilizes. How much can I bring? Search for the total number in your party and log in (or Sign up) as yourself. Terms of Use | StudentUniverse We know, its very confusing! :). Airlines may deny boarding without the proper identification. are beginning to reopen to travelers who have been vaccinated. To view and book these flights you must be logged in and a confirmed member of StudentUniverse. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Please note that carriers may be subject to change. I have questions about baggage. If you would like us to petition to the airline for a special request, we will advocate on your behalf. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. You can also update your email address to a more permanent one on your account any time. period of more than twenty-four hours or include overnight accommodation. Always free! An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Give us a call back when you're ready to rebook. To verify your current enrollment status we may need to contact your university or college. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. You should also confirm departure times for each onward flight. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. Vote 0 0 comments Best Add a Comment More posts you may like r/DiscountSuave Join 16 min. Travelers are responsible for ensuring that they have all necessary travel documents and visas. Refund Policy. Prices are not guaranteed until full payment is made. Please be aware that overseas safety and hygiene standards are often lower than in the UK. COVID-19 - My Flight is Cancelled: Do I Get a Refund? Without this, you can be denied boarding. These include: In these instances, you would need to contact us for help completing your booking. Once you call, you can leave your number for a call back when we get to your place in line. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. Any loyalty program discrepancies in relation to your booking must be communicated to us within one month of your return date. If you require your confirmation email to be resent please contact us. Please contact us as soon as possible if you do not intend to check in for a confirmed reservation in these circumstances. There are additional requirements if the child is travelling with only one parent, with neither biological parent, or unaccompanied. . It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Travel for less and live for more with deals, contests and more. A credit or debit card must be used to confirm any booking. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. These charges can be up to 100% of the cost of the booking, regardless of whether travel has commenced. References to us, we or our mean Flight Centre (UK) Limited, company number 02937210 (trading as StudentUniverse). If you do not check-in on time or cancel your flights prior to departure, the airline can cancel out your flight and any subsequent flights, and prohibit any changes or refunds. When youre ready to use your travel credit, first read the credit details found in My Wallet and then give us a call so we can book your flight. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. , If any of you students travel as much as I do, use @StudentUniverse literally just paid half price for my flight home from Europe!, @StudentUniverse always comes in clutch with the flights., Promo codes straight to your inbox so you can double dip and save even more on your discounted airfare. Get Studentuniverse Refund Policy Promo Code from this link and save money on your next purchase. Travel & Covid-19: Everything you need to know. There are also plenty of travel deals available to all young people (18-25 year-olds). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. A refund must never exceed the original payment amount. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Most of these changes will be minor and we will advise you of them at the earliest possible date. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Travel documents cannot be transferred to another person to use. If you can pay with the same credit card, book together by searching for more than 1 person, and following the steps in the checkout process. Please see your booking confirmation email for details of your booking provider and confirmation reference. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Please contact us to see if your booking qualifies. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. Conditions can change rapidly in a country at any time. For any fare we advertise, we first check to make sure there are some available seats. Please be respectful of our time and other people who need help too and just message us once. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. There are a few exceptions that must be booked on the phone with our agents. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. Coronavirus FAQ | StudentUniverse You must notify your consultant of your payment once it has been made. Regardless of the type of arrangement you book with us, the provider of your travel service will have its own terms and conditions (such as airline conditions of carriage, accommodation or car hire terms or tour organiser terms and conditions). AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If a deposit was paid by credit card, you agree that the card may be debited for final payment without further approval by the balance due date. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. You also can't split it between multiple flights. Transport and accommodation providers have differing cancellation policies and rules. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. Become a FREE member to access our exclusive student travel discounts. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges the airline imposes for this reason, nor the full loss of value in your ticket. You may cancel your travel arrangements at any time, however please note that certain travel arrangements may be non-refundable. The name on the credit card can be different than the name of the traveler. As a workaround, the airline requires a new set of tickets to be paid upfront and issued with travel dates completed . StudentUniverse is not an insurance company. A change to your student status will not impact your travel credit. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. Final payment is due 60 days prior to the tour start date. You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. The request process may take up to 4-6 weeks due to the overwhelming volume of requests airlines are receiving. No one other than a party to this agreement, their successors and permitted assignees, shall have any right to enforce any of the terms of this agreement, including under the Contracts (Rights of Third Parties) Act 1999. If you wish to cancel your flight ticket, you must contact us by phone in advance of your flight boarding. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. Most airlines have issued one free change and you may be eligible to cancel for future credit. If you don't see a credit there, but think you have one, just give us a call. Booking Conditions - StudentUniverse combination of at least two of the following components selected before StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. If you would not like to accept the future travel credit, we can look into the possibility of a refund. Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; Your email address; A phone number where you can be reached at any time (we have agents working 24hrs a day all over the world) The specific details of your request. Upon confirmation, any arbitral award may be enforced in any court of competent jurisdiction. Please check your airline's policy. The Foreign and Commonwealth Travel Advice Unit may have issued information about your travel destination. If we have several people messaging us for the same problem, it actually slows us down and takes time away that could be spent helping more people. If you do not obtain the necessary travel documents, you will be denied boarding and lose the full value of your ticket. You will need to have the card number, expiration date, CCV (3 or 4 digit security code), name as it appears on the credit card and the billing address. Depends on the airline policy. Please see the chart below to see if your flight is eligible for these rewards. If, after our confirmation has been issued, you wish to change your travel arrangements in any way, for example your chosen travel dates or accommodation, we will do our utmost to make these changes but it may not always be possible. It depends on the airlines waivers and if the travel ban actually applies to you. Travel documents include airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. It is your responsibility to collect all travel documents from us prior to travel and to observe all airline check-in times and requirements (many airlines allow you to check-in online within certain timeframes). Airlines can deny boarding without the proper identification. Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Please know that we understand and empathize with your frustration over this situation. StudentUniverse enables instant accommodation reservation and payment (full or 10% deposit) through our website. By agreeing to these Terms, you expressly acknowledge your acceptance of these conditions (i.e. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. If you are a British citizen we will provide you with general information on visa and passport requirements that apply to international travel bookings you make with us. If you do not see a travel credit and believe you have one, please give us a call to confirm. StudentUniverse empowers young adults to experience the world with discount travel. Beginning January 26, 2021, all travelers entering the USincluding US citizenswill be required to provide proof of a negative COVID test taken within 3 days prior to your flight. Please check that your passport is valid for 6 months or longer than your intended travel time. We attempt to present the best airfare available in the market, but sometimes (unfortunately) we don't win. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Alternatively you can ask us for copies. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. Does The StudentUniverse Check Student Status? If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. On the ticket, they have a link to go to the website of the airline. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. Booking Conditions - StudentUniverse Enjoy the discount! Business Details Your StudentUniverse reservation number (typically 6 letters) Your full name and date of birth ; The original flight date; The airline; . If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. Additional costs are your responsibility. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. If your airline is offering refunds, we can advocate for a refund on your behalf. All rights reserved. No, please dont! advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. The active codes can always be found on our Promo Codes Page. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims.