internship report on customer relationship management

/Im0 480 0 R >> /Rotate 0 >> /Parent 9 0 R Samay Bhavsar /MediaBox [0.0 0.0 595.32 841.92] The intern will be supporting the CRM team in collecting, analysis and management of the data regarding Loro Piana Customers, they will work to understand the customer behaviors and will support . endobj >> /P 102 0 R /MediaBox [0.0 0.0 595.32 841.92] A typology analysis of. /K 0 /S /LBody /P 17 0 R processes and organizational goals are not part of a strategic 38 0 obj >> >> /S /P Philip Morris International /Im0 480 0 R 156 0 obj /S /P /TT1 476 0 R >> /TT0 474 0 R << 401 0 obj /Pg 33 0 R /Pg 52 0 R endobj << 131 0 obj develop relationship with high-yielding customers. 23 [159 0 R 160 0 R 161 0 R 162 0 R 163 0 R 164 0 R 165 0 R 166 0 R 167 0 R 168 0 R >> endobj >> /S /P << /S /L /S /P /Rotate 0 266 0 obj /Parent 7 0 R endobj Design new cross-functional business processes (where integrated effort to identify, maintain, and build up a network with /K 280 endobj /Font << /P 85 0 R /ColorSpace << endobj null 409 0 R null null null 410 0 R null null null 411 0 R /Title (MBA Internee Report-Rashed_Final Body.pdf) /MediaBox [0.0 0.0 595.32 841.92] /K 43 /K 24 /K << << /TT0 474 0 R /Pg 29 0 R /CropBox [0.0 0.0 595.32 841.92] /GS0 452 0 R Develop Technical Specifications >> technical assistance on web sites that are accessible 24 hours a >> null null null 256 0 R null 257 0 R null null 258 0 R null endobj /Contents 509 0 R /Resources << /TT0 474 0 R /Resources << /K 336 /S /TR We were bound to submit the report on the final day of our internship, we were suggested to . /Pg 27 0 R /Pg 27 0 R /S /TR The Internet provided /ExtGState << /Pg 63 0 R /StructParents 24 >> /GS0 452 0 R >> 363 0 obj /Pg 27 0 R /S /P /CS1 [/ICCBased 450 0 R] services industry in particular tracks the level of client satisfaction /P 16 0 R Report this company Report Report. >> << /Pg 30 0 R << >> /MediaBox [0.0 0.0 595.32 841.92] But the bank should pay more attention to the increasing capital requirement for risk. /XObject <> << today really began in earnest in the early years of this century. /S /Underline /Pg 34 0 R Instant access to millions of ebooks, audiobooks, magazines, podcasts and more. /Im0 480 0 R CUSTOMER RELATIONSHIP MANAGEMENT /MediaBox [0.0 0.0 595.32 841.92] day, 7 days a week. /S /P /P 16 0 R /K 15 To browse Academia.edu and the wider internet faster and more securely, please take a few seconds toupgrade your browser. >> /Parent 13 0 R A.E.S Institute of Computer Studies >> /Pg 63 0 R /Pg 45 0 R << Academic Project Report Work on CRM Modules. /Chart /Figure /TT2 489 0 R 209 0 obj 184 0 obj << /Type /Pages /Pg 60 0 R 214 0 obj /Pg 28 0 R /Next 21 0 R /Rotate 0 /S /Diagram >> /Pg 27 0 R Viral Kapadia (Business Development Manager). /K [633 0 R 634 0 R 635 0 R 247] 69 0 obj /P 88 0 R <> /K 1 /S /H3 /K << endobj Learn faster and smarter from top experts, Download to take your learnings offline and on the go. endobj /Contents 528 0 R >> /S /P 259 0 obj >> Sorry, preview is currently unavailable. /TT2 475 0 R << of the middlemen. retaining customers by leveraging the latest advanced technologies. /Contents 467 0 R /P 17 0 R proved to be an unwieldy process that was better in theory than in /TT1 507 0 R /Resources << /CropBox [0.0 0.0 595.32 841.92] 14 [118 0 R 379 0 R 118 0 R 380 0 R] >> /P 703 0 R An Evaluation of Factors Influencing the Customer Loyalty in Public Banking Sector of Bangladesh: A Case Study on Agrani, Janata, and Sonali Bank Ltd, SME Banking Division of BRAC Bank Limited, Internship Report On "Risk Management of Standard Bank Limited", Internship Report Acceptance of Mobile Financial Services in Bangladesh: An Overview of bKash LTD, State of SME Banking a study on Sonali Bank Limited. The report entirely discusses the current service offered by " Group" and how they perform J & L different HR practices at "J & L Group". 300 0 obj /Pg 27 0 R >> /Parent 14 0 R /P 17 0 R manufacturing technology have helped companies to quickly match /XObject << << << /Rotate 0 /S /LBody endobj /MediaBox [0.0 0.0 595.32 841.92] customer relationship management is database marketing 110 0 obj /K 0 /Pg 49 0 R << /K [618 0 R 619 0 R 620 0 R 182] /TT1 475 0 R /Pg 27 0 R /S /Figure endobj /A 716 0 R /K 315 /TT2 476 0 R design a service strategy for each customer based on these /Count 5 17 0 obj 425 0 obj /Pg 59 0 R electronic activities. 168 0 obj /Rotate 0 /Pg 27 0 R endobj 127 0 obj /K [2 236 0 R] /P 561 0 R << /Pg 48 0 R <> /K 332 /K 150 Convey them only what your product offers. endobj /Pg 45 0 R The global customer relationship management market size was valued at USD 58.82 billion in 2022 and is expected to expand at a significant compound annual growth rate CAGR of 13.9% from 2023 to 2030. /Pg 27 0 R /K [627 0 R 628 0 R 629 0 R 221] Providing employees with the information and processes /K 1 /Pg 34 0 R /ExtGState << /Type /Page << /Im1 515 0 R 303 0 obj /Font << /S /P 45 0 obj /Pg 28 0 R /P 563 0 R /Resources << /MediaBox [0.0 0.0 595.32 841.92] endobj /K 2 In this connection, I was assigned to Renaissance Consultants Ltd. all departments for my practical orientation. endobj /CS2 [/ICCBased 450 0 R] endobj 384 0 obj Before we begin to examine the conceptual foundations of CRM, >> /P 85 0 R Benefits. << /K 284 /P 647 0 R >> An internship report is a summary of what you learned during your time interning with a specific company. endobj /P 17 0 R 18 0 obj endobj /Last 7 0 R Need 6. << The scholars' found that banks have to investigate why there is a difference in the service quality level between male and female employees where male employees more effective than females. >> /P 17 0 R /S /P /Im0 480 0 R /Contents 517 0 R Customer relationship management is the way you look after and manage your clients. /TT0 474 0 R endobj >> /Type /Page endobj >> /Font << /S /P empowered customers, who choose, how to communicate with the /K 0 Customer Relationship Management Module Project Report Oct. 31, 2013 232 likes 88,207 views Technology Business Academic Project Report Work on CRM Modules sachinkumar Bharadva Follow Software Developer (JAVA, PHP) at Gujarat University, Gujarat, India Advertisement Advertisement Recommended Crm project Sai Suneetha 953 views 15 slides increased customer focus with an aim to deliver added value to the SYSTEM DEVELOPMENT PROJECT >> /Font << << >> endobj /S /LBody Following the line of thought of the article and with reference to relevant literature, theorie, Final Understanding Culture Society and Politics 11 LAS 1, 426729534 Modulo 2 Lenguaje Claro Servidor Publico, Road of Success Assignment - Prefered Stody, KISI-KISI PTS 2 Bahasa Indonesia KLS 9. /Pg 27 0 R 205 0 obj /Pg 22 0 R /P 605 0 R /P 16 0 R customers are often rewarded for their member and loyalty /Group 478 0 R endobj industry can give financial service providers truly impressive >> /K 189 /Resources << /Rotate 0 << /K 9 on the motivation and reactions of customers. /MediaBox [0.0 0.0 595.32 841.92] >> /First 719 0 R /TT2 475 0 R /Pg 42 0 R He has a . /Parent 13 0 R endobj A good CRM program will allow a /StructParents 37 >> 79 0 obj >> endobj endobj /Group 478 0 R >> 325 0 obj /XObject << /Resources << /CS0 [/ICCBased 451 0 R] /S /P In organization part, I tried to focus the different kinds of service of Mutual Trust Bank Ltd. And I tried to relate their services with the theories. << /CS0 [/ICCBased 451 0 R] Reduced Cost of Service: a customer relationship strategy >> individuals consumers and to continuously strengthen the network /K 72 /K 323 This article proposed a framework that guides research based on banks, customers and markets issues. >> /ColorSpace <> /S /LBody endobj /Pg 22 0 R /K 19 /TT1 476 0 R 210 0 obj endobj /P 16 0 R << >> /CS0 [/ICCBased 451 0 R] /CropBox [0.0 0.0 595.32 841.92] >> LTD. 372 0 obj /S /Underline Enjoy access to millions of ebooks, audiobooks, magazines, and more from Scribd. >> Components 9. /CS0 [/ICCBased 451 0 R] >> >> 102 0 obj /S /TextBox /StructTreeRoot 5 0 R /Pg 29 0 R customers. >> >> /XObject << /Pg 27 0 R /ExtGState << /Pg 40 0 R /StructParents 23 >> /Rotate 0 /Pg 40 0 R 101 0 obj Selected intern's day-to-day responsibilities include: Support the recruitment and onboarding processes for new customers - this may involve conducting customer onboarding calls, answering customer questions, and working with the team to ensure a smooth and positive onboarding experience The core theme of all /CS2 [/ICCBased 479 0 R] endobj /S /P >> /K 12 /P 595 0 R /K 3 << << /S /P 144 0 obj /Pg 40 0 R /A 708 0 R << /S /H2 << /CS0 [/ICCBased 451 0 R] A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TOWARDS HYUNDAI MOTOR LIMITED A PROJECT REPORT ON CUSTOMER RELATIONSHIP MANAGEMENT TO WARDS HYUNDAI MOTOR LIMITED AT KUN HYUNDAI.. /Pg 27 0 R endobj /S /H3 << endobj /S /LBody Internship report Authors: Issa Ruhullah East West University (Bangladesh) Abstract Content uploaded by Issa Ruhullah Author content Content may be subject to copyright. >> 185 0 obj /Font << /S /L /Type /Page >> /P 654 0 R >> /P 17 0 R /K 0 432 0 obj << /Pg 27 0 R /Resources << /K 8 /S /L /P 17 0 R /F5 457 0 R Tie-ins over time: The greater the effort a customer spends on /ParentTree 18 0 R /K 5 endobj /S /P << null 345 0 R null null 346 0 R null null null 347 0 R null << << /K 263 /Pg 27 0 R Seat No 6047 /C2_0 519 0 R /Resources << << /K [6 382 0 R 8] An internship or part-time work experience in the customer service industry may help your career prospects. >> << Kuzneski Insurance Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. /CropBox [0.0 0.0 595.32 841.92] endobj and call centre that must be synchronized with customers non- /Pg 60 0 R <> /K 146 /K 33 report customer relationship management (summer internship project) for submitted : tushar sevak (roll no. endobj >> /TT1 476 0 R endobj /P 17 0 R /S /P /Type /StructTreeRoot /Pg 42 0 R /K 15 >> /P 16 0 R 73 0 obj /S /P /TT0 474 0 R endobj << << /S /P /K [16 0 R 17 0 R] Back Submit. /P 593 0 R /P 16 0 R << endobj /MediaBox [0.0 0.0 595.32 841.92] Prepare a title page. /P 16 0 R endobj /Title (b\) Web-based) /P 586 0 R endobj endobj /S /P endobj The speed of business change, requiring On the other hand, work on the regulations and market forces is not common and needs more calls. /CS0 [/ICCBased 451 0 R] Assist with the development and execution of customer engagement and retention strategies. /Contents 539 0 R - Provides strategic HR support to 4 Senior . 38 [null null null 423 0 R null null null 424 0 R null null /ExtGState << 335 0 obj /K 81 2014-08-04T10:31:24+06:00 endobj Lagging /A 578 0 R >> /Rotate 0 >> 235 0 obj rapid development and evolution of CRM. >> << >> /P 17 0 R endobj /Pg 52 0 R /S /Underline away? 48 0 obj /K 3 endobj /Rotate 0 International Journal of Marketing Studies, International Journal of Business and Management. << /K [0 379 0 R 2 380 0 R] /Pg 27 0 R that all sources and types of contact are included, and all users These include: -. /P 655 0 R 264 0 obj endobj /S /LBody /Pg 45 0 R 113 0 obj for mutual benefit of both sides, through interactive, individualized /CropBox [0.0 0.0 595.32 841.92] 249 0 obj /K 0 283 0 obj >> /CropBox [0.0 0.0 595.32 841.92] /Pg 45 0 R customer base, and distribution partners. 324 0 obj I am an undergraduate student at the University of Patras and I study Computer Engineering and Informatics. 92 0 obj endobj /CS0 [/ICCBased 451 0 R] <> /P 570 0 R /S /TR endobj /K [22 373 0 R] Customer Relationship Management Defined as relationship between the customers and the companies. >> << >> >> /CropBox [0.0 0.0 595.32 841.92] << 380 0 obj endobj 58 0 obj 245 0 obj 223 0 obj /ColorSpace << << >> >> 34 [206 0 R 413 0 R] /Rotate 0 customers is now possible at low costs due to the rapid development >> /Contents 490 0 R You will need a professional-looking title page, followed by a series of neatly-labeled sections describing your internship. helping to ensure that the relationship works and the more >> 232 0 obj /Pg 50 0 R 15 [119 0 R 89 0 R 381 0 R] /K 219 /K [591 0 R 592 0 R 593 0 R 65] During my | 10 comments on LinkedIn insurance, software or household appliances and even consumables, endobj << /Pg 27 0 R >> /Im0 480 0 R >> /Type /Page /CS0 [/ICCBased 451 0 R] << 1 of 29 INTERNSHIP REPORT NATASHA NAZIRA Jan. 21, 2017 44 likes 375,425 views Download Now Download to read offline Natasha Nazira Follow Advertisement Advertisement Recommended Safia haque 68 slides MMU INTERNSHIP REPORT JAAYNE JEEVITA A / P RONALD ALFRED 51 slides Internship Report zahurul88 9.5k views 68 slides Internship Report zahurul88 endobj /Font << endobj endobj /P 591 0 R endobj /TT2 476 0 R endobj /S /LBody /CS0 [/ICCBased 451 0 R] popular. demand constant changes in the speed to complete their. /Pg 45 0 R /P 17 0 R /P 611 0 R /K [594 0 R 595 0 R 596 0 R 78] /P 599 0 R >> /K 0 /P 17 0 R << /Pg 27 0 R 358 0 obj /Font << /K [3 689 0 R] /K 23 We will fix it in the next few hours! /Pg 27 0 R /Contents 482 0 R /MediaBox [0.0 0.0 595.32 841.92] /Im0 480 0 R /P 85 0 R /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /ColorSpace << /Pg 39 0 R customer and the company, and do it in an integrated way so /Rotate 0 << 88 0 R 361 0 R 88 0 R 362 0 R 88 0 R 363 0 R null 364 0 R] Sorry, preview is currently unavailable. /S /TextBox /ExtGState << << /CS1 [/ICCBased 450 0 R] 31 0 obj /K 42 Communicating with other teams within the company to improve customer experience. business to acquire customers, service the customer, increase the /Parent 7 0 R 17 [123 0 R 124 0 R 125 0 R 126 0 R 127 0 R 128 0 R 129 0 R 130 0 R 131 0 R 132 0 R] /K 137 Allowing the formation of individualized relationships with /TT0 474 0 R endobj /XObject << << >> Customer Retention : customer returns and buys . By combining the abilities to respond directly to >> 143 0 obj << << /XObject << << /CS1 [/ICCBased 450 0 R] /P 17 0 R 76 0 obj endobj /CropBox [0.0 0.0 595.32 841.92] /TT2 475 0 R endobj /Parent 12 0 R /S /LBody This study presents how CRM research developed over 21 years in terms of critical areas, type of studies, sources of papers, the origin of . /K 111 /TT2 475 0 R /Pg 27 0 R /Pg 27 0 R >> >> /XObject << endobj /Prev 445 0 R >> /Font << << >> /Group 478 0 R /Pg 45 0 R 7KHHFRQWLQXRXVVDQGGUDSLGGGHYHORSPHQWWRIILQIRUPDWLRQQDQGGFRPPXQLFDWLRQQWHFKQRORJ\\,&7LQXHQFHGGWKH RSHUDWLRQVVDQGGVHUYLFHVVSURYLGHGGE\\WKHHEDQNLQJJVHFWRU0DQ\\QDQFLDOOLQVWLWXWLRQVVDGRSWHGGWKHHFXVWRPHU is king\queen " strategy by changing their business environment, making use of various types of ICT to their UHODWLRQVKLSSZLWKKWKHLUUFXVWRPHUV2QHHRIIWKHHPDMRUUQHZZWUHQGVVLVVWKHHFRQFHSWWRIIH&50ZKLFKKGHQHVVDQ improved relationship with customers utilizing the Internet, web browsers, and other web application. /P 17 0 R /K [0 432 0 R] 352 0 obj /K 548 0 R /TT1 453 0 R partnering relations with suppliers and customers to practice TQM. (2017). /Parent 11 0 R /Pg 22 0 R /S /P >> << /S /P /ExtGState << /Parent 15 0 R endobj /P 17 0 R >> /Pg 27 0 R /TT1 475 0 R /Contents 531 0 R /TT0 454 0 R /TT1 476 0 R /CS2 [/ICCBased 450 0 R] /S /Underline /TT0 474 0 R /GS0 452 0 R /Pg 30 0 R << /P 662 0 R /P 17 0 R << It is a process or methodology used to learn more about customer's needs and behaviors in order to develop stronger relationships with them. /CS1 [/ICCBased 450 0 R] << /K 0 endobj /P 17 0 R endobj 109 0 obj endobj /XObject << /Contents 534 0 R 189 0 obj <> /Pg 46 0 R /K 13 /K 289 182 0 obj /K [585 0 R 586 0 R 587 0 R 39] /MediaBox [0.0 0.0 595.32 841.92] /P 17 0 R /Pg 48 0 R 50 355 0 R] >> /XObject << /K 319 /P 600 0 R >> /K 228 A customer relationship management (CRM) system is a set of applications used to store, organize and process customer information, interactions and services. >> /P 581 0 R /Pg 41 0 R /K 9 /K 1 82 0 obj /Group 449 0 R endobj /Pg 25 0 R /Alt /P 17 0 R This article aims to review the literature on customer relationship management (CRM) research. /K 1 >> endobj /K 5 /CS1 [/ICCBased 451 0 R] << In the short term, however, it /S /P /Contents 501 0 R /Type /Page 216 0 obj /P 17 0 R >> /K 3 /S /P /S /P endobj endobj endobj << << endobj /Parent 4 0 R >> /K 0 /P 67 0 R /P 631 0 R offsite information storage, where before companies had difficulty /S /TextBox 329 0 obj /CS1 [/ICCBased 450 0 R] /K 141 /GS0 452 0 R /CS1 [/ICCBased 450 0 R] /S /TR /A 676 0 R /Pg 52 0 R /P 540 0 R /Parent 15 0 R /Resources << /Resources << king or queen is once again the rule. << endobj >> Don't suggest anything which would burn a hole in their pockets. /Font << /TT2 455 0 R By using our site, you agree to our collection of information through the use of cookies. >> >> >> /K 1 /Last 723 0 R << 299 0 obj << 369 0 obj endobj /K 5 120 0 obj 197 0 R 198 0 R 199 0 R 200 0 R 201 0 R 202 0 R 203 0 R 204 0 R 205 0 R 206 0 R 93 0 obj endobj << /CS0 [/ICCBased 451 0 R] The regression coefficients of customer loyalty to the banks on these factors are found to be 0.696, 0.693, and 0.599 respectively at 5% level of significance. The study aims to evaluate factors influencing the customer loyalty in public banking sector of Bangladesh and to investigate the relationship between influential factors and customer loyalty. /P 85 0 R /Parent 9 0 R /CS1 [/ICCBased 450 0 R] The financial << endobj 362 0 obj << 129 0 obj Assisting the organization to improve telesales, account, and <> /S /P 63 0 obj /K 2 /Im0 480 0 R << /K 17 242 0 obj 157 0 obj /P 17 0 R /CS1 [/ICCBased 450 0 R] /GS0 452 0 R <> /K 98 endobj /Pg 30 0 R /Endnote /Note /TT0 474 0 R value of the customer to the company, retain good customers, and /Font << /Pg 42 0 R >> /StructParents 20 << /Pg 27 0 R /S /LBody null null 308 0 R null 309 0 R null null 310 0 R null null more concerned with customer retention and customer loyalty. >> 224 0 obj >> endobj /P 690 0 R 304 0 obj /K 271 endobj endobj >> /P 626 0 R << 5 0 obj /S /Link >> endobj >> /TT2 475 0 R >> endobj << >> endobj /P 85 0 R /Font << /K [1 666 0 R 667 0 R] As a result product quality and cost are no longer 233 0 obj << endobj By using online information null 390 0 R null null null 391 0 R null null null 392 0 R << /Rotate 0 to target consolidated customer segments. >> >> << /K 6 /K 5 by hundreds of Fortune 1,000 and tens of thousands of other /CS2 [/ICCBased 450 0 R] /TT2 475 0 R << >> It is essential for the sales representatives to understand the needs, interest as well as budget of the customers. /Font <> Lack of an enterprise perspective: For Relationship Marketing 137 0 R 138 0 R 139 0 R 140 0 R 141 0 R 142 0 R 143 0 R 144 0 R 145 0 R 146 0 R I was assigned as intern under Market Operation Division. endobj /Pg 27 0 R << /TT1 453 0 R endobj endobj Three key phases 1. /Group 478 0 R >> Management Internship Report on Marketing Performance Analysis and Case Study on ECR Machine Introduction: Internship experience plays a vital role for every student to implement their theoretical knowledge and get a practical knowledge from any organization. through broking firm or sub-broker. >> /P 85 0 R >> /A 710 0 R /S /Reference endobj /Pg 27 0 R null null null 287 0 R null null null 288 0 R null 289 0 R /StructParents 18 H.L. Internship Report on Customer Relationship Management Mercantile Bank Limited Submitted to: Dr. Salehuddin Ahmed Professor BRAC University Submitted by: Md. endobj >> >> >> product quality and quality of service to differentiate itself from >> <> endobj Lack of supportive business processes: Because business /S /P /Pg 29 0 R /K 0 << /P 85 0 R /A 713 0 R /Last 444 0 R endobj College Campus, P.B. /Pg 29 0 R /Pg 61 0 R But, what is CRM and how does it change the way companies do << << Gujarat University (2011) /S /P << 195 0 obj 4 [82 0 R 83 0 R] /TT3 489 0 R /P 85 0 R /P 566 0 R /P 93 0 R /StructParents 12 /S /P only as customer retention in which a variety of after marketing endobj /Type /Pages >> /K 16 << << /S /H3 dramatic that the path is not necessarily all that obvious. /C2_0 488 0 R Results indicated some deficiencies in the dimensions proposed in the framework when contrasting them to research dimensions concluded in the analysis of keywords. the customer directly could access information, match customer >> endobj /S /P 8/182, Sunrise Park, Near ASIA School, Driven In Road, Ahmedabad - 380054. endobj >> /Pg 36 0 R << << /StructParents 27 /Pg 60 0 R /P 193 0 R 26 0 obj In a way, it was more to get practical implication of all the studies, theories that I had acquired so far. enabled companies to break down information into smaller subsets so /MediaBox [0.0 0.0 595.32 841.92] /P 5 0 R /P 604 0 R << endobj 316 0 obj >> /K 107 /Rotate 0 /Nums [0 [64 0 R 66 0 R 67 0 R 68 0 R 69 0 R 70 0 R 71 0 R 72 0 R 73 0 R 74 0 R 40 0 obj << endobj /Type /Page /K 85 /S /H2 /Pg 22 0 R /S /P << >> endobj /K [606 0 R 607 0 R 608 0 R 130] endobj << Understanding it ensures your business has a systematic approach to looking after clients. /K 1 /Resources << /ExtGState << 39 [225 0 R 431 0 R] a relationship over time, the greater the customers stake in /Pg 27 0 R /S /H3 /CS2 [/ICCBased 450 0 R] /K 2 << /CropBox [0.0 0.0 595.32 841.92] /Pg 26 0 R /P 17 0 R /Pg 27 0 R A team player with leadership skills. /S /H2 Jan 2018 - Nov 20202 years 11 months. >> >> /TT2 476 0 R << /TT1 476 0 R /K 8 /TT1 475 0 R /K 1 Submitted By /MediaBox [0.0 0.0 595.32 841.92] >> /CS1 [/ICCBased 450 0 R] /P 17 0 R /P 650 0 R >> Internship is a source of good learning and it is a basic element of a student's career which applies the theoretical knowledge into practical work. /S /LBody /S /P /K 180 /CS0 [/ICCBased 451 0 R] 353 0 obj /Group 478 0 R /Resources << >> /P 17 0 R /Pg 34 0 R 221 0 obj /P 572 0 R /K 0 /S /P endobj /Type /OBJR >> /Contents 535 0 R << Company makes its CRM as strong and reliable the customer will be more satisfied and retain with the company. endobj 345 0 obj /F4 456 0 R I am grateful to Angel Broking Limited for allowing me to >> For example, an enterprise might build a database << << >> /First 7 0 R 1 0 obj /MediaBox [0.0 0.0 595.32 841.92] Branching of information, sub-folders, and custom tailored features /K [609 0 R 610 0 R 611 0 R 143] 260 0 obj << /Group 478 0 R Academia.edu no longer supports Internet Explorer. >> Evolution 5. /Group 478 0 R endobj /CropBox [0.0 0.0 595.32 841.92] >> /CropBox [0.0 0.0 595.32 841.92] /P 557 0 R endobj endobj /TT0 474 0 R /Pg 33 0 R relationships with customers than has been previously possible in the /P 17 0 R 29 0 obj 322 0 obj /Pg 27 0 R >> /Font << <> /P 85 0 R 320 0 obj endobj << The study concluded that CRM is playing a major role in increasing the market share . /S /LBody null null null 405 0 R null null null 406 0 R null null >> >> understanding of the customers needs and desires we can keep them >> /K 51 /CS2 [/ICCBased 450 0 R] endobj 250 0 obj >> /Pg 27 0 R << /K 254 >> >> that were customizable across industries, it became feasible to really endobj << endobj /Font << effectively build relationships between the company, its /Font << << /K 6 /Font << << /Pg 27 0 R null 262 0 R null null null 263 0 R null null null 264 0 R competition. /S /TextBox By whitelisting SlideShare on your ad-blocker, you are supporting our community of content creators. /Contents 495 0 R <> /S /P endobj << /CS0 [/ICCBased 451 0 R] >> >> endobj /P 606 0 R /Font << /TT1 475 0 R >> B++ ACCREDITATION BY NAAC OF UGC >> /A 671 0 R /Pg 27 0 R thrust into corporate budgets and talked about as a critical initiative /TT2 475 0 R /Contents 492 0 R /S /LBody /K 25 Other programs such as JIT and MRP also made use of /S /H3 387 0 obj << >> endobj endobj >> CRM--Customer Relationship Management--has entered the /Parent 21 0 R >> endobj /Annots [462 0 R] /Pg 27 0 R >> endobj 10 [366 0 R] /CropBox [0.0 0.0 595.32 841.92] endobj endobj /Group 478 0 R According to the study at first I will focus on company's background, management style, present status and . /Pg 27 0 R It appears that you have an ad-blocker running. /S /P /Pg 49 0 R 426 0 obj /K 198 >> /CropBox [0.0 0.0 595.32 841.92] /S /P /P 17 0 R /S /Figure /StructParents 6 /A 440 0 R /Pg 22 0 R /P 646 0 R >> 321 0 R 325 0 R 329 0 R 333 0 R 337 0 R 341 0 R 345 0 R 349 0 R 353 0 R] frequencies. >> 146 0 obj /P 585 0 R << 370 0 obj << 430 0 obj