tell me about a time where you had to change your plans due to a high priority. Additionally, the CQC may carry out Focused Inspections, for example if any cause for concern has been identified at the comprehensive inspection which requires further attention, or if the provider experiences a change in circumstances (such as a merger or acquisition). Whether you are an established Care Provider, Dental Practice , GP Surgery or a start-up organisation, our service is provided with the aim of ensuring that all aspects of compliance are being attended to. Ut scelerisque neque nisl, eget commodo lectus pretium non. tell me about a time you had to form a strong relationships with a difficult person? Using the Adult Social Care Workforce Data Set (ASC-WDS) is a great way to manage your records all in one place. I know it's a important position but as an interviewer you should try get the best out of someone as it's always nerve-racking being interviewed especially when you really want it! For some it has led to the perception that the regulatory process and activities such as registration and inspections are going to be more difficult to navigate. A question about how I'd improved a process. Where you have not, prepare a narrative for directors and staff, together with the action plan you have in place to address the issues, to share with the inspectors. Success Stories | Excellence since 2012 0208 111 1188 | business@qmads.co.uk Eventually I received an invitation for an interview. We offer Registered Managers one-on-one interview preparation and support. In other words, its impossible to bluff your way through a CQC inspection, cover up mistakes or to rush around for a couple of hours beforehand to get your paperwork in order. Being a registered manager with CQC. Consider why you are interviewing and your qualifications. What questions will be asked? Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile Preparation is key, as the saying goes - fail to prepare, prepare to fail. All staff should work together to prepare for an inspection by discussing any adverse events that have happened in the past 12 months, reviewing the action taken and generating ideas for improvement. The CQC is an independent regulator of health and social care in England. I interviewed at Care Quality Commission (London, England) in Dec 2022. 1. Type of questions 3. 3. The fit person interview is not a test or an exam that the applicant passes or fails. Interviewer number 2 was dishevelled, unshaven & unkempt to a level which would've made Columbo wince. Whats more, all of those services are legally obliged to meet the standards of care laid down by the CQC., In the interests of transparency, the CQC publishes its findings in the public domain, to enable patients and service users to make informed choices about their own health and social care journeys. I looked and there was 1 post about that 1 post. Fusce mollis posuere urna, at rutrum sapien tincidunt a. Praesent mattis mauris massa, vitae luctus nisi finibus eget. This should be read in conjunction with CQC Mythbuster No 35 - Fundamental Standards of Care. I was asked a series of lengthy competency based questions, all ok. The full name of the service provider and of any registered manager, together . Anyone working in the health or social care sectors in England will be familiar with the role of the Care Quality Commission, or CQC. However, the CQC are still monitoring services in other ways, and responding to feedback and complaints as necessary. Discover the latest healthcare insights, trends, updates and advice for you and your organisation. The interview is not a formal inspection, but the interviewer may well ask to see: Remember you can always call meat the LMC to ask for help and guidance in this and all matters CQC on 0116 296 2950 or email us on enquiries@llrlmc.co.uk. Read how credentially has helped real healthcare organisations with credentialing and compliance. Jul 2014 - Dec 20162 years 6 months. Morbi ex ipsum, aliquam in tortor in, ultrices pretium nunc. In luctus lobortis arcu, sit amet feugiat nunc blandit vel. If you here within the time scales just call them and they will respond with answer. The job description is chocked full of critical details, including the must-have skills and traits the hiring manager needs to find. In this course, you'll be provided with premium lectures, theory notes, practice tracks, assessment tests, and various other resources required for placement . Which means goodbye to sleepless nights. Mock inspections can be useful. You could also take a look at our testimonials, to see what other professionals have to say about our platform, and find out why health and social care staff love Credentially.. I interviewed at Care Quality Commission (Stratford, England) in Nov 2021. Expect to be asked questions on such matters. Make sure you have a thorough understanding of what Clinical Governance is, and more importantly, how it impacts on your role as a Band 6 Nurse within the NHS. 1. Consequently, for many applicants, the prospect of a forthcoming fit person interview may be a somewhat uncomfortable proposition. A matrix or spreadsheet is acceptable), A clinical record - the interviewer may ask the registered manager to evidence how correspondence from other providers is managed, for example. Monday to Friday 9:00am - 5:00pm, Got a question? .vc_custom_1648903024873{padding-top: 30px !important;padding-right: 30px !important;padding-bottom: 30px !important;padding-left: 30px !important;background-color: #f5f5f5 !important;border-radius: 10px !important;} if not, why not? Cras varius ultrices ipsum id dictum. Mauris tempor dui est, nec cursus nunc vehicula vel. This half-day online seminar is for services preparing for their CQC inspection. .ld_social_icons_640075c169c42.social-icon{font-size:16px;}.ld_social_icons_640075c169c42.social-icon li a{color:#ffffff;background-color:#39bff0;}.ld_social_icons_640075c169c42.social-icon li a:hover{color:#ffffff;background-color:#39bff0;} For more information on how these cookies work, please see our Cookies Policy. Be ready with narratives about the improvement journey or difficulties you have encountered. Care providers should use this comprehensive CQC inspection checklist to adequately prepare and make necessary changes before the CQC inspector's visit. Nulla congue libero eu libero efficitur, non fringilla dolor ultricies. I had also been told that all my responses to the competency based questions should be based around examples from the last couple of years. We'd like to set performance cookies to help us to improve our website by collecting and reporting information on how you use it. The aims and objectives of the service provider in carrying on the regulated activity. We believe success comes from exceptional preparation and taking an expert approach to management training. Analytical cookies are used to understand how visitors interact with the website. As an example, when an NHS Trust is being inspected, the inspection team can have up to 50 members, including clinical and other experts, services users and lay people. CQC provide a compliance assessment tool on their website which can be used as a guide, or care services can create their own to demonstrate quality assurance and how the service uses feedback. Most people have a tendency to concentrate on the job at hand more than on past successes. "Tell us why you have applied for this job?". The possible questions that the CQC might expect prospective registered managers to have answers to: Questions about registered managers. Read best practices on hiring, onboarding and compliance in the healthcare industry. COVID-19: the light at the end of the tunnel. No system to ensure all staff have full pre-employment checks completed, Failure to deploy adequate numbers of suitably qualified staff, No system in place to review and communicate role-specific training or policies to staff. By drmahey 06/10/2020. It can occur between military units, law enforcement and criminal elements, and in other similar situations.. Too often this information is held by one directorate or division and isnt shared widely enough. The NHS will need to quickly augment its staff banks in order to meet Covid vaccination targets. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Group VAT no. Acing a job interview has as much to do with the way you prepare as it does your poise and confidence in the interview chair.. You should spend the time leading up to your interview learning as much as you can about the company you're applying to, from the company's culture to the interview questions that are likely to be asked. Informed by how other services have prepared, the module looks at a step-by-step approach to involving the people you support, staff and others in sharing robust evidence. Upcoming webinar from CQC Compliance 'CQC New Strategy - 10 Tips to Remain Compliant from a CQC Inspector'. Evaluate these skills using the open-ended and situational interview questions below. Please confirm if you consent to the use of non-essential cookies on this website.Please note that performance cookies will be set only if you accept all cookies. We can help. http://www.trustpilot.co.uk/review/qcs.co.uk. For more useful hints and tips or to find out about the expert CQC preparation and readiness support we can provide, please get in touch by calling 07732 681120 or by email to advice@good-governance.org.uk. Ensure staff have good stories to tell ahead of the visit. The process took 3 months. 5. .ld_custom_menu_640075c12fbd2 > li > a,.ld_custom_menu_640075c12fbd2 ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c12fbd2 > li > a:hover, .ld_custom_menu_640075c12fbd2 ul > li > a:hover, .ld_custom_menu_640075c12fbd2 li.is-active > a, .ld_custom_menu_640075c12fbd2 li.current-menu-item > a{color:rgb(2, 195, 255);} Explain a time you had to use logic to solve an engineering problem. Make sure review dates on policies are recorded and are fairly recent. Should I be concerned that they will try to get rid of me now though? We call these our 'key lines of enquiry'. Study the last CQC report about your trust. It does not store any personal data. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Personalised Care, Treatment and Support. Contacted by the HR dept. They then ask a series of questions about your presentation content: give me an example of where you had to work with stakeholders to encourage greater excellence? 5. Ensuring staff are suitably trained, and that evidence of this can be provided, will prepare services for a CQC inspection. 2. What was the action planning and learning from these? 2. This is likely to occur at band 7 all the way to band 8d. 135 538313. Vestibulum sed diam ligula. This template can be used to document your activity and goals in preparing for inspection. It is crucial that, once an inspector has 'phoned the practice to announce the CQC inspection, and a letter has been sent to confirm the date, you begin to prepare. The Wessex document still references the old regulations i.e. Answer See 3 answers. The CQC publishes its insight reports on your trust and shares this with you. This includes examples of how you have improved patient outcomes and experience. Process consisted of presentation (10 mins), interview (45 mins) , and written assessment (90 mins) Presentation: In your role as an inspector, how would you demonstrate CQC's core values to your colleagues, stakeholders and providers. What We Offer. Know your hot-spot areas. Q1. These cookies ensure basic functionalities and security features of the website, anonymously. As senior leaders, you must be honest about challenges as well as success areas in your trust. Register for Free: Care home advice completely misses the point, say the Alzheimers Society. CQC Interview Questions. Our introduction to CQC training covers all the key areas that need to be addressed to comply with CQC Fundamental Standards, Key lines of enquiry, six population groups, evidence for pre-inspection, inspection day, and post inspection. The CQC objective is to determine that you are the right person to be responsible for care services that look after the welfare of elderly and possibly frail, or otherwise vulnerable people. We use these cookies to provide you with an improved customised user-experience. This website uses cookies that help the website function and to help us understand how users interact with it. Experience in the care sector is important, however this does not need to be decades long. You can expect to provide assurance that the registered manager is: Our website links to a very helpful documentdeveloped by our colleagues at Wessex LMC to help registered managers prepare for the interview, including some potential questions you may be asked. As a registered manager you have joint legal liability with the registered provider for the quality and safety of the services provided. The interview process The is a two-stage interview process via MS Teams with the first interview chaired by the Head of Operations, which you will be required to prepare a presentation and the second stage chaired by a senior manager and Director. The guidance changes from time to time so ensure you have accessed the most recent version.Will I need a detailed knowledge of legislation and CQC compliance?It would be unrealistic to expect applicants to be able to recite health and social care legislation in depth. But opting out of some of these cookies may affect your browsing experience. Prepare ideas on how you performed in these projects and how you will apply what you learned. Anyway, I knew I hadn't got the job before the interview was over. (Care Quality Commission) Performance management of the senior team. You have to state what you think the priorities should be. Quality Compliance Systems (QCS) offers a unique approach to CQC Compliance with an online based service specifically tailored to the individual needs of your organisation. If the hearing outcome is unsatisfactory it is possible to appeal and subsequently attend a tribunal. 4. Flexible working; Generous pay package; Car allowance ; Paid millage at 45p per mile The process took 6 weeks. Be positive and realistic about your trust and the progress you are making. EXPLANATORY NOTE. In August 2015, Marlborough Court received the top rating, outstanding, in a Care Quality Commission (CQC) inspection. Data is showing how people at living longer then they did 30 years ago.. As more people live longer, more care managers are needed, with some research stating that over 67 million people over the age of 60 will need caring support.. Each residential home, and there are over 15,000 residential care homes in the UK, require a care manager. Applicants may be in the process of working towards the qualification rather than already holding it. They did accidentally send me the wrong assessment at first, I had to call them to correct it. When we carry out inspections, we use these to help us decide what we need to focus on. Our CQC Registration service is designed to takeaway all the stress, we will do your Provider & Registered Manager Applications and prepare you for Interview. Be the first to find this interview helpful. Its a good idea to set up the Care Quality Commission (CQC) visit as a corporate project with executive leadership, preferably with the chief executive officer involved and receiving regular oversight briefings. Not a good experience overall which is a shame as Id have probably enjoyed the role. Aliquam molestie nisl at justo sollicitudin, ut imperdiet lectus porttitor. The process took 3 weeks. We will prepare your business plan as required by CQC for new health services to demonstrate market research, cost benefit & SWOT analysis, and incorporate your financial forecast projections. Theres no doubt that the issue of CQC inspection can be a stressful one for any service provider, ranging from primary care services to NHS Trusts to GP surgeries, private health providers, healthcare startups providing clinical services, residential care and nursing homes, to dental practitioners and home care providers. Credentially offers a simple, cost-effective way to automate all your hiring, on-boarding and credentialling processes onto a single technology platform. However, a broad familiarisation with the scope of compliance and a good knowledge of essential outcomes should be regarded as the minimum level knowledge requirement. Learn about the cookies we use on our website here. Do they have a common voice? What are they proud of and why do they like working at your trust? Do you think there is there a link between staffing and the ability to deliver safe, effective services? the interview process was in three parts. if the practice is known as Dr XXXX and Partners and also The XXXX Health Centre make sure your policies reflect the practice as it is named on the CQC registration. Questions on Essential Standards of Quality and Safety Outcomes. Privacy Policy. Ut tempor augue vitae ex aliquam, non imperdiet augue pellentesque. With the support of our software, hiring, credentialling and on-boarding of new staff will become a walk in the park. Join us as we discuss the healthcare industry, recruitment and credentially. Attitudes to equality and diversity may be the launch pad for an expansive conversation. Scandals about poor quality care have been attributed, in part, to regulatory failure and put the health and social care sector under significant scrutiny. This Diploma is designed for individuals working with adults and children across all social care settings as either managers or senior practitioners. In Newcastle and provided with location details for interview etc. Preparing for your CQC inspection checklist. There is a unit based approach for selecting Residential and Non-Residential pathway options. To be successful, every practice or care home manager must understand the CQC standards and CQC KLOE (key lines of enquiry). Candidates applying for Assistant Inspector had the quickest hiring process (on average 42 days), whereas Inspector (Acute Hospitals) roles had the slowest hiring process (on average 90 days). Its the only system designed specifically for health and social care recruitment and compliance, is supported by experts from the health and social care industries, features fast and easy sign-up and offers best-in-class automated safety features, to ensure patient safety and keep your organisation on the right side of the CQC., If youve got ten minutes to spare, then take a look at our demo and see what Credentially could do for you. Written exercise: A report to your line manager about key focuses of an inspection for a stroke unit. Role snapshot: The candidate appointed will work with adult service users with a range of complex neurological conditions such as acquired brain injury and spinal injury. Received an offer but was unable to accept it as the post being offered was different from the job advertised. It is advisable to have a copy of your CQC application form in front of you and a copy of the Fundamental Standards. Holders of older versions of qualifications should carefully check equivalence. By clicking Accept, you consent to the use of ALL the cookies. TIP #3 - Clinical Governance is an extremely important aspect of this role. CQC Inspectors may want to know about any interpreter service used, including access to sign language if required. The Care Quality Commission (CQC) fit person interview is a source of much anxiety for prospective registered managers of social care, GP and dental services providers. The hiring process at Care Quality Commission takes an average of 45 days when considering 23 user submitted interviews across all job titles. The current registered managers qualification in England is the QCF level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services. Written work, presentation and face to face interview. CQC might also offer to visit your premises or conduct the interview remotely.What should I take with me to the fit person interview?It would be useful to take a copy of your locations Statement of Purpose and a copy of the latest Fundamental Standards.You will find it helpful to familiarise yourself with the specific guidance for registered managers which you can find on the CQC website. Fit person interview The purpose of a fit person interview is for the CQC to assess the applicant's fitness to be a registered manager or a partner, to verify the So my manager mentioned on a 1:1 call that someone complained that Im posting too much on LinkedIn about wanting to find a new job outside of the company I currently work for. This cookie is set by GDPR Cookie Consent plugin. Given one point of contact but they were on the interviewing panel which seemed inappropriate, wanted to speak to a person undertaking the same role but wasnt allowed(I asked). Understand the CQC's Role The first step in preparing for a CQC interview is to understand the role of the CQC. The CQC is the government body that monitors, inspects and regulates all UK-based health and social care services, to ensure that minimum standards of quality and safety are met at all times, for the good of patients and service users., This means that all NHS trusts, independent hospitals, GP practices, walk-in-centres, residential and nursing homes, home and social care providers, dentists, ambulances and mental health services in England are subject to regular CQC inspections. Copyright 2022 CQC Compliance. Comprehensive inspections will address all aspects covered in the CQCs Fundamental Standards. Have information ready for directors, senior leaders and other colleagues to be interviewed on the important, up-to-date facts and figures about your trust. As an internal candidate, I only really applied to gain more interview experience since there's no merit based promotion or real development opportunities in CQC. This list is not definitive but is based on the experiences of those that have gone through the process since 2020. tell me about a time where you embraced change within your organisation? Surprised that CQC didn't check the advert. By continuing to browse this website you accept the use of cookies, Opening Hours Control and Management of expenditure and budget. This preparatory call will allow you to ask following: 1. The interviewer may well ask for a tour of the practice, so make sure all rooms are in good order. So, what can be done to make the process more straightforward and less stressful? How can Credentially support healthcare organisations with their Covid vaccination programmes? Modern Slavery and Human Trafficking Statement. .ld_custom_menu_640075c132fde > li > a,.ld_custom_menu_640075c132fde ul > li > a{color:rgb(34, 45, 86);}.ld_custom_menu_640075c132fde > li > a:hover, .ld_custom_menu_640075c132fde ul > li > a:hover, .ld_custom_menu_640075c132fde li.is-active > a, .ld_custom_menu_640075c132fde li.current-menu-item > a{color:rgb(2, 195, 255);} All areas are important, however, dont just focus on the personalised care and support side of the services for which you will have responsibility; think about other areas too such as HR issues like recruitment, disciplinary procedures and training as well as important subjects such as safeguarding, health and safety and Quality Assurance. Your goal is to start a conversation that will help you learn about their knowledge of project management as a discipline, including related tools, reports, and processes. Providers who have applied for registration will be interviewed by a member of the CQC team prior to them accepting your registration. Aliquam in lectus ac metus consectetur pellentesque lobortis nec orci. Whether you are awaiting your first inspection or you want to be best prepared for your next one, the checklist based on recommendations from frontline managers helps you to reflect on what you will need to evidence. The first step you need to take when preparing for an interview is to review the job description. The Good Governance Institute has worked with many trusts over the years to help them prepare for inspections. Request a Callback with Our Specialist Team! Hi, new here. . Last UNDERSTANDING CQC WORKSHOP General Guidance. This interview was for a brand new post within CQC. The CQC inspector might also ask questions about the information you have already submitted as part of your application. Nunc quam orci, pharetra a ex ac, fringilla faucibus neque. Chester Office The board of directors and senior managers need a coherent narrative not to recite, parrot-fashion, but so theyre all aware of common themes and use similar expressions. What Happens When There Isnt A Registered Manager? Can you automate key aspects of employee onboarding to ensure the right mix of skills is available within your teams? The motivations of prospective registered managers are of great interest to CQC. Nullam lobortis pharetra libero at accumsan. 26 October 2021. Well-led key lines of enquiry (KLoE). They use predetermined Outcome Measures to analyse whether an organisation meets those standards, and will require documentary evidence to demonstrate whether these outcomes are being met.. Registered company no. Do you record staff training and development that you can show CQC inspectors? Found one of the interviewers quite rude in their approach. Mauris id facilisis velit. QUICK GUIDE What to expect from a CQC inspection QUICK GUIDE What to expect from a CQC inspection 10 11 You may want to consider: Identifying a 'suitable area' in your service - for example, you may have a room that can be used temporarily. 1. Morbi finibus ex vel ligula faucibus malesuada. 10 top tips for CQC preparedness. Everyone I spoke to was lovely but there was a lack of clarity in the job requirements that wasted time on both sides. As a result of the ongoing Covid-19 pandemic, routine inspections by the CQC are currently suspended, to avoid placing additional pressure on health and social care services. Interview consisted of one competency based interview to last 45 mins. Aliquam erat volutpat. Nullam fermentum convallis urna sit amet pharetra. These tips are just a starter for 10 on some of the preparation you can do. Interview this was based on skills knowledge and previous training They are available from a variety of sources, and you can easily find checklists claiming to be official CQC inspection checklists for a range of services, from care homes to GP surgeries and dental practitioners. As a result of the high level of responsibility and the CQCs need to raise standards, it is easy to form the impression that this is no easy ride. What is the interview process like at Care Quality Commission? This threw me somewhat as, due to the lack of any real development opportunities within the organisation, some of my best examples, which I'd practised for the interview, are from several years ago. Your Fit Person CQC Interview questions will focus on your service, personal background and how you will comply with the regulations. This cookie is set by GDPR Cookie Consent plugin. Our CEO, Dr Kit Latham, explains all. Ensure that you have completed the must and should do actions from the last inspection. Such scenarios allow you to bring different elements of your training, knowledge and experience together. What did you do. Interview started 20 mins late. Can you provide clear evidence of how you are developing and improving your services? What was the situation, how did you manage it. Name* Written assessment then onto a presentation and a competency based Mauris id facilisis velit. Policies and Procedures I interviewed at Care Quality Commission (London, England) in Sept 2018. The Natural Choice for Bespoke Healthcare Compliance 01244 445025Enquiries@cqc-compliance.com, Upcoming webinar from CQC Compliance 'CQC New Strategy - 10 Tips to Remain Compliant from a CQC Inspector'. 6. How the Covid-19 pandemic is affecting CQC inspections. . However, in practice the interview can be as short as half an hour and typically lasts an hour. One possible way to find out whether youre ready for your next CQC inspection is to use a comprehensive checklist, like one of the many available online, or to create one of your own based on the CQCs Fundamental Standards. Recruiting manager was good, apologetic and tried to be flexible. Do your staff understand their responsibilities and how well can they link their work back to current guidelines and best practices? What is the interview process like at Care Quality Commission? We also use third-party cookies that help us analyze and understand how you use this website.