And, to get it back, its an hour on hold, and three to five business days.. BART trips outside Embarcadero station to Balboa Park station in San Franciscoare charged full fare. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? It depends on how you buy your pass. NOTE: checked luggage will be checked in and paid for (Credit Card ONLY, Cash is NOT accepted) at the FRS Clipper terminal on your day of travel. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. She went from going into the office four days a week via Caltrain to working from home, because, well, you know COVID. Three beeps and a red light means your card wasnt accepted. Phone: (213)-204-2900. Ferry Building San Francisco Monday-Friday, 8 a.m.-6 p.m.Saturday, 8 a.m.-5 p.m.Sunday, 10 a.m.-4 p.m. 1600 Franklin Street Oakland Monday-Friday, 8 a.m.-5 p.m. 3331 North First St. San Jose Monday-Friday, 8:30 a.m.-4 p.m. 55-A West Santa Clara St. San Jose Monday-Friday, 9 a.m.-6 p.m. Boarding starts 1 hour before your boat is scheduled to leave. ADVISORY: Please refer to the Waterfront Seattle website and WSDOT website for updates and directions ahead of your planned travel and allow ample time for arrival to our Wall Street parking garage. . Robbins parking lot locations are also available for overnight parking. Be sure to review the paper ticket fare chart at the station. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. You will need to tag your card to a card reader or ticket machine to activate it. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. You can also add value through the Clipper app. At your request, we can mail you a new card with your balance restored, typically within 2 business days. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. I'm visiting the Bay Area. It is charged for those who enter a station, ride a train, and then exit the same station. Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. To provide payment, log in to your Clipper account and edit the payment information in My Profile. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Log in to your account to add a Backup Payment method. BART isparticipating in the new Clipper START means-based fare pilot program, which is administered by the Metropolitan Transportation Commission. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. The RTC Clipper card is a photo identification card. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. Opens in new window. We do allow walk-up day-of guests to purchase tickets if space allows. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. We offer a variety of discounts as outlined here. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Privacy Policy. Children from countries other than the US or Canada will require a passport and possibly a Visa. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. Get the Clipper app. Choose to stay logged in or to log out. Your session is about to expire due to inactivity. If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. You will select your seats when making your booking and may choose between the lower or upper deck. We've made it easy with quick guides to every service on Clipper. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. My card shows it was cleared month ago but the card is saying it doesnt have enough money. Economy Panoramic Upgraded window seats in Economy Class. This happens automatically, with no disruption in your ability to use Clipper. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. As others have answered, you can put a monthly pass for the current or upcoming month on your Clipper card, depending on the transportation system. Your mobile wallet will display purchase options for your selected Clipper card. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Just select your station on the Station List page, Just follow a few simple rules when taking your bike on BART, Find out quickly, using the BART Fare Calculator, Stay up-to-date with News Alerts sent by email or text, Explore the lastest job listings on our Careers page. If you have an 8 ride pass, your rides will expire in 30 days. If you are traveling with a motorized chair, be sure to bring along a charger in case your chair runs out of power during your trip. This page includes Proof of eligibility, Eligibility change, and Balance transfers. This page includes Using Clipper on specific agencies. Please note that we are unable to accommodate motorized wheelchairs on San Juan Clipper due to space and boarding constraints. Choose your payment method and complete the order. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. A single beep and a green light means you paid for your ride. This site is protected by Google's invisible reCAPTCHA. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Yes. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. The outside viewing deck does not have reserved seating. Phone. Muni offers several ways to pay your fare. For all other cards on your phone without HVD, value will be available immediately. Loading Value and Automatic reloading. Seniors age 65 and over get62.5% off with a Senior Clipper card. If your card is registered, contact us so we can block your card from further use. Try tagging your card again. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). Key Clipper information translated to Chinese. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . All Access Digital offer for just 99 cents! I loaded value online, but when I tried to use my card, it wasnt there. Our departure times between Seattle and Victoria vary seasonally. As others have said, it's RFID interference with other cards that's likely the problem. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). There's no need to open an app. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Indeed! Roadshow. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. What's the difference between cash value and BART high-value discount (HVD) tickets? In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Dumbarton Express. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you have a monthly pass, it will obviously expire at the end of the month. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. So if your primary funding source is declined, your order will be charged to your backup card. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. We will automatically send a declined payment notice to the email address in your Clipper account. The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Your Auto-Reload is now cancelled, but your online account will not reflect this until the next time you tag your card. You could choose to set up Auto-Reload for a pass and go back later to set up cash value, too. If you want to change your class of seating, you will need to reach out to our Reservations team. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. No input is required. Requires iPhone 8/Apple Watch Series 3 or later. Load a Clipper card onto your phone and pay with Apple Pay or Google Pay. Everything you need to know when you travel with Clipper! Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Proof of eligibility is required for discountClipper cards and tickets and therefore are not available at station vending machines. Our vessel also features one wheelchair accessible bathroom onboard. Use EXIT to terminate a DO WHILE structure based on a condition other than the DO WHILE condition. 877.878.8883. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. Email: FanAssist@Clippers.com. No. Registered cardholders can report lost, stolen or damaged cards and request replacements. Learn more about required travel documents. How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Check out our sample Victoria Clipper V gift shop menu. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Please learn more about traveling with pets. There is a 50 cent surcharge per trip for paper tickets. What happened to my order? Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. However, there are 3 Clipper vendors at SFO. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. The Victoria Clipper V vessel is a passenger-only ferry. Call our Clipper Pacific Northwest travel experts at 800-888-2535 between 7am-7pm PDT (Mon-Fri). We recommend arriving at least one hour before your ferrys departure. You will need to use this new email address the next time you log in to your online account. When does the new 31-day pass become active? If you tag again outside of the cancellation window, you will be charged the maximum one-way fare.