EFS and Fleet One | Contact Customer Service | WEX Inc. Youll want to find a company that will charge you as close to cost as possible. Ive made several attempts to contact WEX to resolve these charges, but I was never able to reach a representative which is completely unacceptable. 3 reasons we see people flipping to a fuel card: Apply Now SEE WHO SPENDS WHAT, WHERE AND WHEN. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Choose Credit Management from the drop-down menu, then Available Credit from the fly-out menu. & would be canceled 6/1/2022 Notice Acct is severely delinquent call 8884376004 Collections! made a mistake ( or is it FRAUD?) The due date was 1/20/2023. For example, a Texaco fleet card can be used at Texaco locations. 95% of U.S. fuel stations accept WEX cards at the pump or inside the station. Something seems very illegal about this and Im certain ExxonMobil is going to see an exponential reduction in revenue because of this overly aggressive, profit driven harassment of card holders. Set the Validation type, which determines how the prompt must be entered by the card user. NO, because they want me to jump through another 50000 hoops!!! As a company that prides itself on helping its clients operate better and more efficiently, we take these complaints seriously and do our. You can do it yourself by researching processors, calling for quotes, and constantly monitoring your monthly statements, or you can use a credit card processor comparison service like CardFellow to get instant quotes and free statement monitoring. How do I qualify for Love's Express Credit? However, there are steps you can take to qualify for lower pricing, even on universal fleet cards. EFS accounts | Customer support | WEX Inc. As a result, standard interchange rates that are the standard of such networks are not applicable. 1/6/23 got bill in mail due date of invoice is 1/6//23 ? Taking Fleet Cards - How to Accept Voyager, Wex, and More That means finding a processor who is familiar with B2B transactions. Worst company managing my health care funds. been used fraudulently They should take responsibility & notify they made a mistake Ive spent hours trying to get this handled They seem unwilling to do much Please help make this all stop Thank you Update As of today 8/4/2022 on the phone with WEX Statements keep coming. Choose the new status. Can you imagine what they are charging retailers to be able to take the card? Related Article: Introduction to Credit Card Processing Rates and Fees. Please cancel my account. Fleet cards are a common business-to-business (B2B) transaction, and youve probably been told that theyre expensive to process. They know they are scammers and said that they have heard this all before and it is not loan sharking if agreed upon. However, you can get an idea of the costs, depending on which type of fleet card youre taking. Some may provide limited emergency repair services, tire changes, and other forms of vehicle maintenance. Fleet cards are mainly used for gas purchases, but they offer additional benefits. Discover Accepting Locations for WEX Fleet Cards | WEX Inc. For accepting Wex and Voyager, your payment processor will need to install a specific application on your terminal. If you have your own Wex Inc. complaint to make, please do so in the comments below. Processing statements are intentionally complicated so that they can overcharge you. I have never gotten a paper receipt ever in the last 10 years. The companys pricing is not especially competitive, but it has maintained a low overall complaint rate relative to its size. Hi Ana, Even after we paid their extortion money, WEX kept our account locked. Unfortunately, theres no single answer to that question, as the total costs will vary depending on a number of factors. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. Where does it work? Fleet cards also allow businesses to control how drivers spend on fuel. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls WEX Fleet Card Driver Video - YouTube Please please please read reviews and stay away of this company. Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. Suspended our account for not paying 324 dollars for another contract we have never been notified that exist. Hopefully they get banned from my state at least. If used at an IIAS merchant, simply swipe your card and it will automatically approve anything thats an eligible expense. WEX began in 1983 with a mission to simplify fuel payments and accounting for busy professionals like you. To support this enormous responsibility we earn some of our revenue through affiliate fees and advertising. Accepting locations can be found here or by downloading the free WEX app on your smartphone To use the WEX card, the user should follow these steps: Swipe the card at the pump or inside the station Enter your driver ID/PIN # (assigned by Fleet Services) Enter the current odometer reading of the vehicle (excluding tenths) I am being told that all is done by email and there is nobody I can talk to over the phone. We are going through the same situation. Fleet cards differ from commercial credit cards in a few ways. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. Select the date you want the payment to be made. If this is not done correctly, your record of purchase can not be found and you won't earn cash back. Bonsai Point of Sale Very incompetent company. I have been trying to get my claim processed for a month now. Do I need to contact my bank? Right during our most busy time of the year. Theyre all the same thing a card used to purchase gasoline or diesel, as well as pay for tires, oil changes, car washes, or repairs on vehicles in a fleet. The WEX Fleet Card is the fastest way for a growing business to drive real savings, with automatic fuel expense tracking, employee spending controls, purchase alerts, and exclusive discounts in the WEX EDGE savings network all in one fuel card. None of which have been successful. They were completely unreasonable to deal with. Wexs per-transaction fees are not competitive with those charged by the cheapest merchant accounts, and its long-term contract is actually more restrictive than industry averages. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. INACTIVE makes the card unavailable to use. However, they all have different requirements and costs for acceptance. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. WEX fleet cards are used by more than 11 million vehicles worldwide. They left a message one time, we called to enquire and they said that we didnt owe anything (becuase their rep was apparently only aware of the new account!). Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. WEX partners with big and small companies across a spectrum of industries, including fleet, corporate payments, and benefits, providing payment processing and business solutions that grow businesses. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Although the EMV chip card protocol was mandated at regular cash registers back in October 2015, its not expected to hit gas pumps until October 1, 2020. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. How fleet fuel cards work. I have no choice but to involve my attorney for CEASE and DESIST. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. You can also create a profile here at CardFellow to find processors: https://www.cardfellow.com/sign-up. Compare Business Gas Cards | WEX Vehicle Fuel Cards Deliver More Again, there was NO explanation or warning. Sometimes the card can also be used to purchase other items at the gas station, such as snacks and drinks. Their email never has any attachment of my cobra benefit but next couple of months create one for their scam proof. I am the bookkeeper for a company vexed be WEX. There were months I didnt even PURCHASE GAS, and the $14 in fees triggered a late fee of $75. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. Then Class action suit! Choose Cash Advance from the drop-down menu. You should expect higher fees to take the cards, since the base costs that your processor has to pay are higher than they are for Visa and Mastercard fleet cards. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. The new policy will now appear in the Policy Number drop-down, allowing you to select and edit it. Receive your Esso Card In the Policy Number menu, choose the policy that will receive the limit. (See Look up card.). WEX Inc. - Pep Boys Locations Now Accept Wright Express Card Other Fees Additional card:$8 per card. Furthermore, there are specific store-branded card networks offered by particular brands. Your email address will not be published. One transaction for $164 at Sheetz fuel, made payment, said they didnt receive it. I mean what do they think we are frauding by going to the dr or getting medication? The most common fleet cards are by Wright Express (Wex) and Voyager. Fleet Cards For Business FAQ | Questions About Gas Cards When you take fleet cards, the funding time depends on the type of card and the processor. See this page to learn how we support our operations. Military veterans possess invaluable leadership skills and business acumen. Fill out this form! This can include taxi, Uber and Lyft drivers, truckers, and other customers who use corporate or government fleet cards. Do NOT use this company if you can avoid it. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! All this has to be illegal. Click Save, then confirm the information. Worst gas card ever. Just give me my money! Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. So, in addition to the approx $187 interest charge that had carried over after paying my account balance that they said was due July 28 (ignoring the fact Id already made a second payment and had paid the entire balance), they charged me a $140+ late fee!! Fortunately, many processors can get you set up to accept Voyager and Wex cards or the general Mastercard and Visa fleet cards. They want my medical records to prove the medical necessity. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS' 90 percent rule (where 90% of gross sales meet eligibility requirements).